Manager, White Space Service Operations

Vertiv•Westerville, OH

About The Position

Vertiv’s Thermal Service organization is currently hiring a Manager of White Space Services. This position will be responsible for leading Vertiv’s liquid cooling, direct to chip service and project support business operations. In addition, this position will support a team of Engineers, Project Managers and Deployment professionals who will execute white space data center services for direct-to-chip cooling. This person will focus on establishing processes from pre-sales through equipment commissioning and ongoing service & maintenance to ensure a smooth, repeatable process is established, implemented, and followed. This job requires a technical understanding of mechanical systems as well as effective communication with all levels of multiple organizations.

Requirements

10+ years of service or installation management experience, critical infrastructure expertise with thermal cooling systems and monitoring are a plus. Knowledge of construction and mechanical contracting is a plus. Knowledge of engineering, data center infrastructure and commissioning processes is also helpful.
A high degree of communication, supervisory, problem solving and management skills are required.
Excellent communication skills, both written and verbal
Excellent management and team building skills.
Excellent customer service skills
Excellent project management skills
Detail-oriented
Excellent organizational, analytical, and people skills
Ability to work and multi-task in a fast-paced environment.
Bachelor's degree in an Engineering discipline or equivalent field services experience is required.

Nice To Haves

critical infrastructure expertise with thermal cooling systems and monitoring are a plus.
Knowledge of construction and mechanical contracting is a plus.
Knowledge of engineering, data center infrastructure and commissioning processes is also helpful.
MBA preferred.

Responsibilities

Work with the Project deployment and Field Services organizations to help define and develop methods and procedures and institute best practices for performing liquid cooling services in the white space. Ensure the procedures are documented and enforced.
Create the service and delivery scope of work in conjunction with the technical and service sales teams. Drive the utilization of standard service tools to execute the service or project effectively, achieving quality, financial and schedule targets.
Define the appropriate manpower resources required to fulfill the project or service scope of work. Work with all functional group leaders to develop the project organizational resource chart and standard. Work with all functional groups and stakeholders to ensure an understanding of roles, responsibilities, and deliverables.
Evaluate alternative delivery methods to help ensure success of Vertiv’s liquid cooling services using expertise in other functional areas of the organization, such as Engineering, Offering and Project Execution. Establish and implement processes with a focus on hand-offs between functional areas to drive customer satisfaction.
Work to build and modify existing Liquid Cooling services to adapt to the quickly changing landscape of direct to chip cooling. Ensure issues are resolved promptly and communicated to stakeholders. This includes both process and technical engineering solutions. Must have ability to communicate effectively, including conducting effective meetings and presentations.
Establish liquid cooling program reporting and KPI's. Document meeting notes, action items and follow through to completion.
Proven record of accomplishment executing complex mechanical and electrical projects or services programs.
Ability to read and understand project mechanical drawings and scope documents. Identify key points to ensure Vertiv Service meets its deliverables. Ability to position our service programs in a way which maintains a good relationship with our customer and provides value.
Experience with building a new team and +dealing with conflict resolution with general contractors, subcontractors, and/or customers.
Adds value by being able to simplify issues in the key aspects and has the courage to provide a fair view regardless of who it may favor.
Respects the need and value for process, training, and governance, but understands when we need to escalate and “bend” a process because the situation dictates it.
Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy.
Apply lessons learned to current and future projects.