Manager, Wellness Coach

Healthmap Solutions

19d•Remote

About The Position

The Wellness Coach Manager will be responsible for planning, directing, and overseeing the Wellness Coach Team performance. The position will navigate the Wellness Coach team that will be responsible for the administrative, clinical, and quality activities related to improving the member engagement and health outcomes.

Requirements

Associates degree
3-5 years’ of progressive leadership experience
3-5 years’ experience working with individuals with chronic diseases and/or behavioral health needs or related experience
Experience working with in a Managed Care setting with the following LOBs: Medicare, Medicaid, or Special Needs populations, preferred
Social Worker, Medical Assistant, Licensed Practical Nurse, Engagement Specialist or Community Health Worker Experience or other healthcare experience
Previous experience working in a fast-paced metric-driven environment
Exceptional customer service, active listening, verbal, and written communication skills
Effective written and verbal communication skills demonstrating respect and cultural awareness during interactions with clients
Flexible with the ability to manage and adapt to changing priorities
Intermediate level proficiency with the Microsoft suite (required)

Nice To Haves

Experience with engaging patients in making healthy behavior changes, preferred

Responsibilities

Implement operational strategies to improve efficiency and effectiveness impacting our cost of services
Partner with Regional leadership to identify capacity opportunities that may affect client SLAs
Monitor Key Performance Indicators to identify trends and areas of opportunity while meeting daily/weekly/monthly goals set by the department
Oversee and manage the day-to-day outreach calls to members to assist with health care needs such as scheduling appointments, identifying and addressing social determinants of health, medication reminders etc.
Establish trusting, supportive, collaborative relationships with members and their caregivers
Advise the team to capture relevant information about the member’s demographics and healthcare information and document it in the member’s record accurately and timely
Complete appropriate member assessments to assist in identifying member’s needs
Answer inbound calls from members, providers, and other resources courteously, respectfully, and timely
Present a positive, professional, high-energy engaging approach to members and team members
Complete direct report 1:1s in a regular cadence that has been established by departmental DLPs and necessary based on any active coaching
Conduct initial onboarding and ad hoc trainings
Resolve any case escalations timely and comprehensively
All other duties as assigned