Manager, Web Development

ServiceTitan

3d • Hybrid

About The Position

ServiceTitan is looking for an innovative Manager of Web Development who leads by example to join our Web Team. This hybrid player/coach role reports into the Director of Web Marketing and is designed for a leader who wants to stay technically grounded without being "in the weeds" 100% of the time. You will split your focus between hands-on technical contribution (working tickets, architectural design, code reviews) and formal people management (1:1s, career development, and team health for both Dev and QA) while leading the end-to-end development and optimization of our four flagship marketing websites: www.servicetitan.com, www.youraspire.com, www.convex.com, and www.fieldroutes.com. Our websites are critical to the user journey and serve as the engine for our overall pipeline generation program. We are seeking a strategic thinker who understands the unique nuances of high-performance marketing websites compared to SaaS products. If you are a proactive problem-solver who excels in a rapid-growth environment, this is the place for you. What You'll Do: Technical Contribution Strategic Coding: Rather than high-volume daily tasks, you will focus on high-impact tickets, complex bug fixes, or foundational architectural work. Code Quality & Reviews: Act as the final line of defense for code quality. You will perform critical PR reviews and ensure that QA and Dev are tightly integrated. Technical Unblocking: Identify technical debt or workflow bottlenecks that slow the team down and get hands-on to resolve them. Innovation & Support: Proactively identify and champion the adoption of new technologies (including AI integration) while providing ongoing support for existing features and security patches. Project Leadership: Operate as a Technical Lead, successfully launching and completing multiple large-scale technical projects simultaneously while impacting the immediate team's success. Vendor Management: Take the lead on working with third-party vendors for various integrations, ensuring seamless connectivity across our marketing stack. Technical Architecture: Lead the technical design and implementation of significant features that span multiple components, ensuring code quality, scalability, and adherence to best practices. Process Improvement: Develop and implement technical process improvements, such as advanced CI/CD strategies and new coding standards, to be adopted across the team. People & Team Leadership Lead and Manage: Serve as the direct people manager for our team of Web Developers and QA Engineers, fostering a culture of technical excellence and continuous growth. Growth & Performance: Conduct regular 1:1s focused on both tactical output and long-term career progression. You will own performance reviews and compensation conversations. Team Dynamics: Actively manage interpersonal relationships and team culture. You are responsible for building a cohesive, high-trust environment across the Dev and QA disciplines. Resource Planning: Work with the Director of Web Marketing to balance team capacity with roadmap ambitions, ensuring the team is challenged but not burned out.

Requirements

• Balanced Perspective: You understand that "winning" means the team is shipping great software, not just that you personally finished a ticket.
• Technical Empathy: Because you still push code, you have a realistic pulse on the codebase, which informs how you manage deadlines and individual performance.
• Mentorship Mindset: You enjoy the challenge of coaching a QA engineer on automation strategy just as much as helping a developer optimize a database query.
• Management & Soft Skills: Excellent communication and collaboration skills with a proven ability to manage direct reports and influence cross-functional stakeholders.
• Problem Solving: Strong ability to troubleshoot complex, cross-service technical challenges and identify root causes rather than surface-level issues.
• Architecture Knowledge: Advanced understanding of system architecture, distributed systems, and performance optimization for highly available applications.
• Modern Stack Experience: High level of confidence with static site generators (Gatsby JS, Next JS), Node JS, and headless CMS platforms like Contentful.
• Technical Expertise: Deep proficiency in front-end technologies (HTML5, CSS3, TypeScript, JavaScript) and frameworks like React JS and TailwindCSS.
• Standards & Compliance: Solid knowledge of WCAG accessibility standards, SEO best practices, and secure coding principles.
• Tools of the Trade: Proven experience with TDD, Gitflow, automated E2E testing, and cloud platforms (AWS, Azure, or GCP).
• Educational Background: Bachelor's degree in Computer Science, Web Development, or a related field (or equivalent work experience).

Nice To Haves

• QA & Automation Experience: Familiarity with QA automation tools and processes strongly preferred.

Responsibilities

• Focus on high-impact tickets, complex bug fixes, or foundational architectural work.
• Act as the final line of defense for code quality.
• Identify technical debt or workflow bottlenecks that slow the team down and get hands-on to resolve them.
• Proactively identify and champion the adoption of new technologies (including AI integration) while providing ongoing support for existing features and security patches.
• Operate as a Technical Lead, successfully launching and completing multiple large-scale technical projects simultaneously while impacting the immediate team's success.
• Take the lead on working with third-party vendors for various integrations, ensuring seamless connectivity across our marketing stack.
• Lead the technical design and implementation of significant features that span multiple components, ensuring code quality, scalability, and adherence to best practices.
• Develop and implement technical process improvements, such as advanced CI/CD strategies and new coding standards, to be adopted across the team.
• Serve as the direct people manager for our team of Web Developers and QA Engineers, fostering a culture of technical excellence and continuous growth.
• Conduct regular 1:1s focused on both tactical output and long-term career progression.
• Actively manage interpersonal relationships and team culture.
• Work with the Director of Web Marketing to balance team capacity with roadmap ambitions, ensuring the team is challenged but not burned out.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees