Manager, Volunteer Services

Chapters Health•Fairview Park, VA

10d•$58,986 - $88,479

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: Responsible for the development, implementation, management and coordination of all aspects of the Volunteer program. Directly supervises, supports, develops and evaluates Volunteer Specialists, Volunteer Specialist Coordinators and Volunteers

Requirements

Bachelor’s degree or equivalent education preferred.
Minimum of two years of direct experience in volunteer activities.
Minimum of two years of supervisory experience.
Demonstrated skills in administrative functions.
Demonstrated skills in communications, both written and oral, and organization management.
Valid Florida Driver’s License and required auto liability insurance.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Responsibilities

Develops short-range and long-range goals for the Volunteer program, in collaboration with the Director, Volunteer Services.
Provides the organization with critical, creative thinking and ideas around issues and changes necessary to stay current with events that affect hospice/Volunteer program.
Assesses and monitors the program performance and develops appropriate Volunteer activity and position tracking, trending, and reporting.
Provides the processes and workflows to document Volunteer support processes for all departments and functions at their respective affiliate(s).
Oversees and validates accuracy of monitoring and a record keeping system utilized by the Volunteer Coordinators, which includes, but is not limited to: Type of Volunteer services delivered, percentage of patient population served, count of active Volunteers, verification current training/certifications and other Compliance requirements for Volunteers, Volunteer utilization, and actual Volunteer reporting of time spent.
Ensures active participation and support of departmental staff as part of CSH i nterdisciplinary teams and the QAPI program.
Ensures the process for Volunteer training and educational programs meets all regulatory statutes and standards of care regarding hospice philosophy, policy, and practice in all areas of their affiliate.
Develops and consults on Volunteer recruitment, orientation, and retention satisfaction programs to ensure Volunteers meet assessed needs of all departments.
Designs, develops, and drives successful implementation of additional Volunteer options to participate.
Evaluates effectiveness of each new program option and recommends continuation, expansion, or removal of Volunteer options.
Develops and oversees screening mechanisms to ensure appropriateness of individuals for volunteer assignments.
Ensure every Volunteer Coordinator accurately tracks complete volunteer on-boarding process, and fully continues to meet and maintain all Compliance required screening and training levels.
Assists in departmental budget creation.
Oversees and is fiscally responsible to ensure department operates within designated budgetary allocations, including planning and implementation of recognition and social events for Volunteers
Provides robust email, phone and in-person communication with direct staff, volunteers, hospice house management team, all regions’ team management, Sr Leadership, and other departments
Responsible for timely compliance of staff/volunteer required training including flu inoculation response and compliance, annual evaluation administration, annual SPARE completion, and Compliance required staff administration.
Participates in community presentations, marketing campaigns, and represents Cornerstone as appropriate.
Other job duties as assigned.
Demonstrates initiative and skills in planning and organizing work
Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
Completes work, care, and documentation with accuracy and within agency time frames.
Requires minimal supervision and is self-directed.
Exhibits adaptability, flexibility, self-control and maturity in work and behavior
Utilizes listening skills that indicate understanding and promotes interpretation of others’ concerns, motivations, and feelings.
Maintains stable performance and emotions when faced with opposition, pressure and/or stressful conditions.
Recognizes co-dependency issues in care-giving roles and exercises caution in relationships to maintain objectivity.
Exhibits critical thinking abilities and applies them for continuous improvement of services and the agency
Uses own knowledge and experience base and other resources as necessary to make logical decisions and solve problems.
Continuously analyzes work processes and makes suggestions for improvement.
Demonstrates creativity and innovation.
Develops a spirit of cooperation and teamwork while leading a group of people.
Works for solutions that generally benefit all involved parties.
Supervises staff and assists with problem areas
Demonstrates self-confidence and ability to think conceptually in leading and directing others
Recognizes complex connections in situations and is able to identify the key of underlying issues and resolves in a positive manor
Demonstrates the ability to make decisions independently which benefit the agency as a whole based on the identification of key or underlying issues.
Demonstrates a strongly positive image of self and own skills, capabilities and judgment.