Manager, Volunteer Program

J. Paul Getty Trust, The • Los Angeles, CA

5d

About The Position

The J. Paul Getty Museum welcomes 1.8 million visitors annually across its Brentwood and Pacific Palisades locations. To ensure exceptional visitor experiences, Getty relies on a corps of 400+ volunteers who work alongside staff in visitor services, docent programs, and other areas. The Manager of the Volunteer Program oversees the recruitment, training, engagement, and retention of this vital volunteer community. As a key member of the Visitor & Security Services team, reporting to the Assistant Vice President Visitor & Security Services, the Manager of the Volunteer Program will design, implement, and manage all aspects of Getty’s Volunteer Program. This role requires a strategic leader with experience in cultural institutions, strong organizational skills, and a commitment to fostering inclusive, welcoming, and meaningful visitor experiences. This role directly contributes to visitor satisfaction and Getty’s reputation as a world-class museum.

Requirements

• Bachelor’s degree required.
• 3–6 years of supervisory or program management experience, preferably in cultural or nonprofit settings.
• Proven success in leading inclusive recruitment, onboarding, and volunteer engagement efforts.
• Experience managing large volunteer workforces (200+ individuals).
• Proficiency in Microsoft Office Suite and collaboration tools (Zoom, Teams); willingness to learn Getty’s volunteer database system.
• Strong interpersonal and communication skills; able to motivate, lead, and collaborate across diverse groups.
• Skilled in training facilitation, public speaking, and delivering presentations.
• Excellent organizational, time management, and problem-solving abilities; able to manage multiple projects simultaneously.
• Ability to work periodic evenings/weekends for events or Manager-on-Duty shifts.
• Ability to exercise discretion, sound judgment, and diplomacy in sensitive situations.
• Ability to remain calm under pressure and respond effectively to visitor inquiries, complaints, and emergencies.
• Commitment to staying current with best practices in volunteer and audience engagement.

Nice To Haves

• Prior museum or cultural institution experience preferred.

Responsibilities

• Lead the development and daily management of the Volunteer Program, ensuring alignment with Getty’s mission and visitor experience priorities.
• Collaborate with Visitor & Security Services leadership; participate in weekly management meetings and cross-departmental projects.
• Serve periodically as Manager on Duty, overseeing operations at the Getty Center or Villa.
• Develop and implement volunteer engagement strategies, including recruitment, onboarding, training, scheduling, retention, and recognition.
• Maintain accurate volunteer records, track hours, and prepare reports to evaluate program effectiveness.
• Partner with department heads to assess volunteer needs and ensure adequate coverage for programs, events, and daily operations.
• Support and promote Getty’s commitment to equity and inclusion in volunteer engagement.
• Organize ongoing training, enrichment, and recognition opportunities for volunteers.
• Act as a frontline ambassador for Getty’s mission, vision, and values, ensuring volunteers are informed and engaged.
• Monitor internal and external communications (newsletters, website, social media, signage) to support continuity of visitor experience.
• Manage program budgets in collaboration with the Sr. Budget Analyst.
• Build relationships with peer institutions to benchmark and share best practices.

Benefits

• Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
• 403(b) Employee Investment retirement plan – with up to 5% Getty Match
• Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
• Educational Assistance and professional development
• Paid Vacation, Sick and Personal Days
• 12 Paid Holidays
• Many positions have bi-weekly Off-Fridays
• On-Site Fitness Center at Getty Center
• Community service opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees