Manager, Voice Editorial Operations

Comcast•Philadelphia, PA

About The Position

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary Voice Editorial provides operational support for voice discovery on global platforms. The team improves how customers find content by managing voice discovery inputs (onscreen voice discovery tests, transcription overrides, annotations, synonyms, app voice enablement, and search editorial tool updates). The work is high-impact, fast-moving, and highly cross-functional, with strong ownership of quality, documentation, and operational rhythms. Job Description This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Requirements

Leadership
Operational execution and prioritization
Escalation/incident handling
Cross-functional stakeholder management
Organizational skills with a bias toward consistency and quality
Process improvement and documentation
Search/discovery domain exposure
Familiarity with the Voice product
Media/entertainment expertise
Jira
Confluence
Microsoft 365
Slack
Internal tools (Corti, Insomnia, Looker)
Cross-Team Collaboration
Forward Thinking
Organizing
Stakeholder Management
Strategic Thinking
Team Leadership
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
5-7 Years

Responsibilities

Encourages and promotes teamwork and sets a professional tone for staff.
Manages a team of voice editors.
Recruits, hires, trains and develops department personnel.
Provides direction to the department regarding corporate, division and regional goals, business plans and initiatives.
Establishes and communicates clear direction and priorities to the team and direct reports.
Monitors the team execution of functions and the adherence to established policies.
Monitors voice editorial operations metrics to ensure alignment to business objectives; shares metrics with key stakeholders via dashboards and quarterly operations readouts.
Coordinates ticket-driven intake/triage via Jira Kanban board
Ensures that the team creates and maintains documentation that the Voice Editorial team can use as best practices guide.
Establishes and maintains productive working relationships with internal stakeholders and team members
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.