26-0004 Manager - Vendor Management

VRM Mortgage Services•Carrollton, TX

About The Position

Ensures accomplishment of team objectives and goals while mitigating risks to the client and to the company. Lead a team responsible for sourcing, risk management, and performance of third-party vendors (like attorneys, inspectors, property preservation, etc.) to ensure quality, cost-efficiency, and alignment with company goals, requiring strong negotiation, analytical, and relationship management skills to handle vendor lifecycles, from onboarding to ongoing review, and resolve escalations.

Requirements

Bachelor’s degree in real estate or business or minimum of five to ten years of equivalent experience
Three to five years of technical (e.g., Real Estate) and leadership experience in the work of the department preferably in the residential mortgage business and/or financial services
A holistic and detailed understanding of the mortgage industry, policies, rules and regulations, compliance, operating risks, quality control, audit processes, and third party oversight is preferred along with understanding of long-term trends in the mortgage industry and regulations
Knowledge of principles and processes for providing customer service
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)
Knowledge of business and management principles involved in resource allocation, human resources modeling, leadership techniques, business operation methods, and coordination of people and resources.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
VRM Function Required Functional Knowledge Vendor Management
Real estate laws and regulations.
USPAP for appraisals, real estate market information; property portfolio management, valuation theories and knowledge, general corporate business ethics; RESPA, Servicing & Alternative Disposition.
Develop vendor strategies, research markets, identify, vet, and onboard new vendors
Talking to others to convey information effectively
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Understanding the implications of new information for both current and future problem solving and decision making
Accomplishes task by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Understanding written sentences and paragraphs in work related documents.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Using verbal and nonverbal communication skills to successfully resolve conflicts
Identifying and working through details of a problem to develop and evaluate options and implement solutions
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Bringing others together and trying to reconcile differences
Actively looking for ways to help people
Managing one's own time and the time of others
Ability to communicate information and ideas in speaking so others will understand
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to identify and understand the speech of another person
Ability to speak clearly so others can understand
Ability to read and understand information and ideas presented in writing
Ability to communicate information and ideas in writing so others will understand
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Ability to apply general rules to specific problems to produce answers that make sense
Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Being aware of others' reactions and understanding why they react as they do.

Nice To Haves

MBA preferred

Responsibilities

People Management Select and lead employees who are responsible for the work of assigned team
Ensure productivity and engagement of the team
Perform people management responsibilities inclusive of HRIS timekeeping, coaching, performance evaluation, and talent/succession planning
Ensure high levels of staff communication, productivity, training, development, recognition, motivation, and commitment within the team
Take initiative to proactively develop, collaborate with appropriate stakeholders, vet, effectively communicate, and execute agreed upon strategies which accomplish the highest priorities of the team
Establish and ensure successful execution of the team’s goals, objectives, and measures which are aligned to achieving departmental objectives
Support the design, maintenance, and implementation of efficient and effective human resource capacity plans
Support the creation of well documented, measurable, and auditable processes/workflows
Provide budget input, as requested
Understand and maintain team costs within budgeted guidelines
Ensure the design and implementation of programs, policies, processes, and procedures which enhance reputational, financial, and operational risk mitigation and/or revenue generation
Ensure efficient, effective, and accurate team task completion
Handle issues escalated by team leads and/or members within the scope of authority provided by the Senior Manager and/or Director
Escalate issues and provide recommendations for problems outside the scope of authority provided by the Senior Manager and/or Director
Provide task approvals within the scope of authority provided by the Senior Manager and/or Director
Proactively identify, analyze, collaborate with appropriate internal and external stakeholders to ensure clear definition of problems, and make recommendations to resolve problems
Ensure service excellence
Support with business development as requested
Ensure the creation, review, and maintenance of desktop procedures, processes, policies, data changes, and other operational matters
Ensure compliance with applicable laws, regulations, rules, policies and procedures
Ensure continuous and proactive improvement of processes and make recommendations to automate where appropriate
Ensure the creation of and provide routine and trend reports (e.g., exception reporting) as requested
Other functions, duties, and tasks as assigned