Manager, VCA Implementation Services

Visa•Ashburn, VA

19h•Hybrid

About The Position

Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Implementation Services is a suite of service offerings that together help drive the future growth of the VCA organization, enabling our clients to implement the recommendations derived through strategic advisory engagements. As the Manager, VCA Implementation Services, you will be responsible for growing a critical line of business. This business provides services that enable Visa clients to plan, manage, and execute strategic business processes and programs more effectively. Representative engagements could include providing a leading banking client with highly specialized teams to carry out a large, multi-year migration of commercial card clients from one platform to another, and managing a merchant loyalty platform on behalf of a global co-brand card issuing bank. This opportunity offers the right manager a unique opportunity to take the reins of a strategic, growing, and multi-faceted book of business. You will be ultimately responsible for driving quarterly and annual revenue targets. You will ideate, develop, price, sell, and oversee the delivery of services that improve client operational and business process performance. You are excited by the prospect of measuring your success through attainment of revenue growth targets. The successful candidate will be a seasoned consultant, and entrepreneur who can partner across Visa client types. The role will identify common client needs, develop offerings that leverage Visa’s extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery. The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale. The team member will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk. For clarity, this leader will not be involved in the day-to-day execution of client business processes. Rather, this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

Requirements

Basic Qualifications: 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Master’s degree in Business
Bachelor’s degree in Engineering or Computer Science
6+ years consulting and consulting sales experience with a top-tier consulting firm
Experience managing and/or optimizing complex business processes
Demonstrated ability to sell solutions
Strong analytical and quantitative skills, ability to measure the financial impact to a client
Entrepreneurial mindset energized by the possibility of building a new business
Knowledge of the competitive environment across segments
Collaborative approach with internal and external partners
Resilient in navigating through ambiguity and translating the theoretical to applicable
Growth mindset that embraces creativity, optimism, and failing-fast

Responsibilities

Consultative Selling: Uncover client needs, challenges, and opportunities with respect to implementation services
Present solutions to clients that address their needs
Quantify the value and differentiation of the solution for clients
Identify the client decision-making stakeholders and processes
Offering Development: Identify white space challenges and opportunities across client sets
Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
Identify third-party partners who can complement and supplement solution sets
Define the value proposition and develop sales collateral, including sales presentations and “tear sheets”
Develop product pricing strategy, ensure product profitability
Solution Delivery: Strong project/program management skills
Demonstrated experience delivering flawlessly
Customer Centricity: Strong executive presence
Speak to technical and non-technical aspects of solutions
Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups
Industry Knowledge: Maintain deep understanding of competitive environment for Visa solutions
Leverage that understanding to shape solutions that differentiate Visa
Communications: Demonstrate executive presence in leading conversations with clients
Communicate across functional stakeholders (for varying levels and technical expertise)
Incentivize cross-functional teamwork by aligning cross-functional incentives
Possess strong diplomacy skills and fosters goodwill between different groups
Coach teams
People Leadership: Demonstrate ability to structure a team and lead high-performers to even higher performance levels