Manager, UX Design

McDonald's Corporation • Chicago, IL

5d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 
Department OverviewWe are seeking a versatile designer to join our Experience Design team working on crew-facing tools. The position requires demonstrable expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle – such as conducting user research, translating research data into actionable user flows, customer journey mapping, service blueprints, wireframes, signal testing, and high-fidelity designs. The Staff Experience Designer will also assist with the maintenance of the design system, including support in co-writing component specifications and defining accessibility standards. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to take initiative with minimal direction. DutiesYour attention to detail is world-class, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.

Requirements

• 5+ years of experience in user centered experience design, with a focus on commerce.
• Experience working with UX researchers and acting on the research analysis in their design work.
• You have a portfolio that demonstrates creative design thinking with an understanding of Human Centered Design.
• You are a design thinker who looks holistically for solutions that span the entire customer journey.
• You understand and can speak to the importance of having familiarity with technical considerations needed across the various platforms we’re designing for.
• You have excellent communication and presentation skills.
• You are passionate about learning new and emerging design trends.
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.

Responsibilities

• You will ensure there is steadfast user focus throughout the entire product lifecycle process.
• You design solutions that are user-centric while also meeting business goals.
• You champion ongoing improvements by considering market analysis, user feedback, metrics, and usability findings.
• You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what’s possible.
• You actively drive the design review cycle and close on design requirements.
• You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.
• You have experience applying Accessibility best practices (WCAG)

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager