Manager, Usher - Leader Bank Pavilion

Live Nation Worldwide•Boston, MA

12h•$25•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB The Usher Manager is responsible for managing all the Ushers at the venue. The primary responsibility of the usher department is to help guide our customers to their ticketed seats, monitor crowd activity, navigate fan issues, assist with crowd flow, and ensure a safe experience for all. The Usher Manager is responsible for hiring, training, and supervising the Usher staff along with other responsibilities. Ushers at the Leader Bank Pavilion are members of the IATSE B4 Union. The Usher Manager must manage the team adhering to the conditions set forth in the Collective Bargaining Agreement. Most of the work is on site, with some work from home opportunities. Most concerts take place in the evening and weekends, so the work week will be varied. This is a seasonal part time position. This position pays $25 per hour .

Requirements

A natural interest in helping others and a heart for service. As well as a passion for delivering engaging and memorable fan experiences.
Must be able to maintain composure and organization in an often hectic and loud environment.
Be flexible and approach the job with a one team mentality no matter the task.
A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.
Strong organizational skills to schedule staff on a weekly and monthly basis.
High School Diploma or equivalent
Must be able to lift up to 30 lbs. using proper lifting techniques
Ability to stand for long periods of time
Strong team player with ability to collaborate and establish strong working relationships with internal and external partners
Ability to multi-task within a fast-paced environment
Action-oriented and results-driven individual

Responsibilities

Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction.
Organizes and conducts meetings and communicates pertinent information to the staff.
Schedules and directs staff in their work assignments.
Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
Investigates and resolves guest complaints in collaboration with Management Team including but not limited to Guest & Employee Experience Manager, Security Manager, etc.
Interacts positively with guests to maintain guest loyalty.
Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.
Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.
Work with scheduling payroll administrator to ensure that all staffing needs are met.
Budget appropriately for each show's needs while working to reach the overall operating per/head goal.
Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget.
Other tasks as assigned by the Management Team.