Mgr, Underwriting

Royal Neighbors of America • Rock Island, IL

13h • Hybrid

About The Position

Responsible for the performance of the underwriting team to ensure quality risk assessment, quick turnaround, and optimum customer service. This position offers a hybrid work environment, allowing flexibility to work both from home and in the office. In-office work may vary based on business needs. While the exact frequency of in-office work is subject to change, the role requires adaptability to meet the evolving demands of the business area. The organization values work-life balance and strives to maintain a flexible and collaborative environment for all employees.

Requirements

• Associate degree or equivalent from a two-year college or technical school.
• Ten or more years life underwriting experience or equivalent combination of education and experience.
• Fellow, Academy of Life Underwriting (FALU).
• Successful completion of the Life Office Management Association (LOMA) certifications and designations: Customer Essentials Certificate; Associate, Customer Service (ACS); and Fellow, Life Management Institute (FLMI).
• Communicates Clearly and Effectively.
• Demonstrates Leadership.
• Achieves Results.
• Manages Performance.
• Builds Partnerships.
• Thinks Strategically.
• Adapts to and Promotes Change.
• In-depth medical knowledge.
• Highly developed understanding of financial concepts of insurance needs and estate planning.
• Expertise in product development.
• Data analysis.
• Familiarity with actuarial pricing of risk.
• Able to effectively train new team members.
• Demonstrate strong leadership abilities.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
• Ability to apply concepts of basic Algebra.
• Ability to apply concepts such as fractions and percentages to practical situations.
• Knowledge of Internet software.
• Knowledge of Microsoft Word.
• Knowledge of Outlook.
• Knowledge of LifePro.
• Knowledge of Illustration Software.
• Life insurance product knowledge and experience.
• Compliance.
• Regulations.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

• A bachelor’s degree from a four-year college or university is preferred.
• Preferred knowledge of writing rules in underwriting engine systems.

Responsibilities

• Manages a team of underwriters to ensure effective solicitation, selection, pricing, and retention of desirable business.
• Provide timely and accurate feedback to underwriters for accurate risk assessment.
• Reviews second approval cases up to $2 million with 99% accuracy.
• Conduct work assessment to ensure service and productivity goals and standards are met for team assigned.
• Monitors quality and performs quality control reviews of risk assessment, reinsurance treaty compliance, and risk assessment calls.
• Mentors employees to reach operational goals and developmental plans; providing training and educational opportunities for growth.
• Responsible for developing, documenting, and implementing procedures in accordance with state and federal laws and regulations.
• Develops, maintains, and reports on productivity results for individuals and team.
• Ensures time service standards are met.
• Manages expenses to budget.
• Provides analysis and input to budget process, monitors, and reports to accounting on a monthly basis.
• Ensure invoices are paid in a timely manner.
• Effectively manage change, defuse conflict, and negotiate positive results.
• Able to take a cross-functional view of work processes and understand the ramifications to other areas of actions taken and decisions made.
• Handle elevated risk assessment calls from agents.
• Effectively use medical director guidance on complex medical cases.
• Works with reinsurers on risk retention exceptions and development of underwriting guidelines.
• Manage relationships with underwriting vendors.
• Establish strong working relationship with agents/IMOs.
• Provide case clinics and underwriting topics to the department.
• Participate in Society product development and product management activities.
• Leads or coordinates projects; completes projects on time and budget.
• Supports and engages team in identifying process improvements.
• Other duties as assigned.
• Is responsible for the direction, coordination, and evaluation of the team.
• Carries out supervisory responsibilities in accordance with the Society’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Comprehensive package of benefits including paid time off, health and dental insurance, and 401(k) to eligible employees.
• Incentive eligible with a target based on company performance, and/or individual results achieved.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree