Manager, Underwriting Support Services

Reinsurance Group of America, Incorporated

9d • $78,080 - $110,860 • Remote

About The Position

You desire impactful work. You’re RGA ready RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Position Overview Leads and manages a Support Service Unit responsible for emphasizing all aspects of the casework/submissions ensuring proper retention management, training, process efficiency activities, records requests, billing and reporting. Performs managerial activities ensuring the achievement of team and individual performance goals with a focus on timeliness, quality, and productivity. Works collaboratively with various client functions both internally and externally that may extend beyond the area of oversight.

Requirements

• Bachelor’s Degree or equivalent related work experience (minimum 8 years)
• 5 to 8 years’ experience in insurance, reinsurance or financial services
• 2 years of experience in using SQL and Microsoft Excel
• Demonstrates an ability to lead, mentor and develop associates in a customer service focused environment
• Highly advanced oral and written communication skills
• Highly advanced investigative, analytical and problem-solving skills utilizing experience, research, guidelines and internal resources
• Advanced ability to comprehend and interpret insurance and contract documents and applying it to meeting clients’ needs
• Advanced knowledge of broad business practices
• Advanced skills in managing multiple tasks and projects simultaneously
• Ability to analyze and improve business processes with skills to implement change
• Ability to work online, either at home or remote

Nice To Haves

• 1 to 3 years’ Management experience working towards ACS, ARA, FLMI or other relevant professional designation
• 1 to 3 years’ experience with Excel Visual Basic, TOAD and Business Objects
• Highly Advanced SQL writing, Excel and Pivot Table skills

Responsibilities

• Leads, manages and supports one or more of the following: Oversees day-to-day Support functions related to all aspects of Traditional and/or SUP/SUP Connect workflow including any new business initiatives. Ensures adherence to state and federal regulations related to OFAC, MIB, Fair Credit Reporting Act, Privacy laws and any special processing related to 3rd party vendors to avoid ligation. High emphasis on quality of proposed insured input, time service, proper retention management, policy reconciliation and/or reporting/billing functions.
• USMM Underwriting reporting function including customizing, developing, validating, and managing data through extensive use of reporting tools such as SQL. Liaison between Underwriting Management and Actuarial department to ensure accurate results utilized for individual and department performance, internal/external quality assurance, operational support and benchmarking.
• Performs management duties for associates who perform routine to complex duties including, but not limited to, hiring, training, evaluating, coaching, and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and gives guidance on associate development.
• Oversees and/or leads monthly auditing process and analyzes performance to ensure adherence to guidelines. Gathers data, analyzes outcomes and communicates results in a timely manner.
• Oversees and/or leads Training, UAT and process efficiencies related activities for Underwriting Support Services for traditional and SUP/SUP Connect. Leads and manages highly confidential and key support functions, ongoing team/department special projects and acts as subject matter expert. Collaborates with various internal departments as appropriate.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees