Manager, Trust Services

Workstreet

7d • Remote

About The Position

We are seeking a Manager, Security Questionnaire to lead our global Security Questionnaire Team. In this role, you’ll be responsible for overseeing a distributed team of Security Questionnaire Analysts who deliver high-quality, timely responses to client security questionnaires. You’ll serve as both a team leader and project manager—ensuring operational efficiency, strong client onboarding, and successful delivery across multiple engagements.
This is a remote role with global responsibility. While the position is based in the US, you’ll work closely with colleagues and clients around the world, collaborating across time zones and functions to deliver an exceptional client experience.

Requirements

• 3–5 years of project management experience, preferably in security, compliance, or SaaS environments.
• Proven ability to lead teams and manage multiple concurrent client projects with tight deadlines.
• Advanced proficiency in Jira, Slack, and Notion, including building dashboards and tracking metrics.
• Strong understanding of Agile and Scrum frameworks with the ability to coach teams on adoption and delivery.
• Skilled in prioritization, risk management, and stakeholder communication under pressure.
• Experience supporting global or 24x5 operations, with proven collaboration across time zones.
• Bachelor’s degree in Business, IT, Cybersecurity, or a related field (or equivalent experience).
• Reliable high-speed internet connection.
• Quiet, professional home office setup.
• Must be amenable to work US Eastern Time zone hours.
• Fluency in written and verbal English communication skills.

Nice To Haves

• Familiarity with cybersecurity concepts and compliance frameworks (SOC 2, ISO 27001, GDPR).
• Experience with compliance automation platforms such as Drata, Vanta, or SecureFrame.
• Technical aptitude to effectively communicate with both technical and non-technical stakeholders.

Responsibilities

• Lead and Mentor Teams: Supervise and coach two Project Managers and their respective Project Coordinators, ensuring performance alignment, collaboration, and professional growth.
• Client Portfolio Management: Oversee successful delivery of 15+ concurrent client projects, maintaining clear communication, prioritization, and escalation processes.
• Jira & Agile Expertise: Serve as the Jira and Agile SME—configure workflows, manage sprint cadences, maintain dashboards, and standardize Agile practices across teams.
• Metrics & Dashboard Reporting: Build and manage real-time dashboards and KPIs in Jira, Notion, or other reporting tools to monitor progress, productivity, and team performance.
• Operational Coordination: Collaborate with Security Analysts, Compliance Specialists, and cross-functional teams to ensure seamless delivery and consistent quality across engagements.
• Process Optimization: Identify operational gaps and implement scalable improvements through automation, templates, and standardized documentation.
• Stakeholder Communication: Provide timely updates, performance metrics, and risk assessments to the Senior Manager of Trust Services and leadership stakeholders.
• Tool Utilization: Leverage Slack, Notion, and other collaboration platforms for efficient communication, documentation, and workflow transparency.
• Timeline & Resource Management: Balance workloads, adjust priorities dynamically, and ensure all projects meet deadlines and quality expectations.
• 24x5 Operations Support: Oversee global team operations to maintain responsiveness and accountability across multiple time zones.

Benefits

• Career Development: Clear path with mentorship and training opportunities
• Technical Training: Comprehensive onboarding on security and compliance frameworks
• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
• Growth Opportunity: Early-stage company with significant room for career advancement.
• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager