Manager, Transportation

MTM Transit

About The Position

What will your job look like? The Manager, Transportation will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The primary function of the Manager, Transportation is to provide oversight for Transportation Provider relationships and satisfaction, implementation, logistics network management, field monitoring, and financial analysis of transportation costs within the assigned region. This role is key to a successful relationship with our Transportation Providers. Location: Candidates must reside in the State of Virginia. Some travel will be required. What you’ll do: Manage and oversee all operational aspects of Logistics, within assigned region Ensure local Logistics teams are evaluating performance of transportation providers and holding them accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction Primary responsibility and focus, at the assigned regional level, for network costs, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses over managed territories Drive cost containment initiatives through innovative recommendations Provide support for organization Direct Logistics Team in retention of and recruitment to the existing network to ensure that networks are comprehensive in geographic and mode coverage Direct Logistics Team in field monitoring and issuing of performance improvement plans (PIP) for transportation providers’ subpar performance Ensure transportation providers (TP) are educated and trained in accordance with MTM and contract specific requirements Ensure TPs are compliant with all requirements, credentials and policies Participate in planning, revisions, implementation and execution of updated amendments and/or regulations Responsible for daily guidance, development and performance of all direct reports Provide contract and MTM policy interpretation and assistance to local Logistic Team Facilitate town halls, conventions and seminars Regular attendance is required Other duties as assigned What you’ll need: Experience, Education & Certifications: High School Diploma or G.E.D. College degree or four years of related work experience 2+ years of previous experience in management or in a proven leadership role 3+ years of previous experience in transportation, logistics, operations, or fleet management is required (5+ years is preferred) Minimum 2 years’ experience as an Account Manager or relevant related experience Experience contracting and negotiations Must possess a valid driver’s license Skills: Demonstrate excellent time management skills Execute for results Excellent public speaking and presentation skills Knowledge of transportation logistics Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy Ability to establish and maintain operational structure Excellent problem-solving skills with the ability to anticipate and resolve problems Strong persuasion and negotiation skills Moderate skills in Microsoft Office Analytical in using data to drive operational and cost improvement Demonstrate a high level of ownership Must be able to demonstrate strong customer service skills Ability to maintain positive and team focused during high stress situations Excellent communication skills Ability to maintain high level of confidentiality Must be able to communicate with staff of all job levels professionally Ability to prioritize assigned projects, incidents, and requests Ability to identify with customers' needs and circumstances Ability to recognize, handle and refer situations of an emergent nature Adhere to all MTM established protocols and policies Regular attendance Even better if you have... Experience managing a 100+ fleet of vehicles, preferred Experience with routing and dispatch applications is preferred What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $65,440 Salary Max: $81,800 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTM About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement

Requirements

High School Diploma or G.E.D.
College degree or four years of related work experience
2+ years of previous experience in management or in a proven leadership role
3+ years of previous experience in transportation, logistics, operations, or fleet management is required (5+ years is preferred)
Minimum 2 years’ experience as an Account Manager or relevant related experience
Experience contracting and negotiations
Must possess a valid driver’s license
Demonstrate excellent time management skills
Execute for results
Excellent public speaking and presentation skills
Knowledge of transportation logistics
Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
Ability to establish and maintain operational structure
Excellent problem-solving skills with the ability to anticipate and resolve problems
Strong persuasion and negotiation skills
Moderate skills in Microsoft Office
Analytical in using data to drive operational and cost improvement
Demonstrate a high level of ownership
Must be able to demonstrate strong customer service skills
Ability to maintain positive and team focused during high stress situations
Excellent communication skills
Ability to maintain high level of confidentiality
Must be able to communicate with staff of all job levels professionally
Ability to prioritize assigned projects, incidents, and requests
Ability to identify with customers' needs and circumstances
Ability to recognize, handle and refer situations of an emergent nature
Adhere to all MTM established protocols and policies
Regular attendance

Nice To Haves

Experience managing a 100+ fleet of vehicles, preferred
Experience with routing and dispatch applications is preferred

Responsibilities

Manage and oversee all operational aspects of Logistics, within assigned region
Ensure local Logistics teams are evaluating performance of transportation providers and holding them accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction
Primary responsibility and focus, at the assigned regional level, for network costs, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses over managed territories
Drive cost containment initiatives through innovative recommendations
Provide support for organization
Direct Logistics Team in retention of and recruitment to the existing network to ensure that networks are comprehensive in geographic and mode coverage
Direct Logistics Team in field monitoring and issuing of performance improvement plans (PIP) for transportation providers’ subpar performance
Ensure transportation providers (TP) are educated and trained in accordance with MTM and contract specific requirements
Ensure TPs are compliant with all requirements, credentials and policies
Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
Responsible for daily guidance, development and performance of all direct reports
Provide contract and MTM policy interpretation and assistance to local Logistic Team
Facilitate town halls, conventions and seminars
Regular attendance is required
Other duties as assigned