Manager Transportation and Delivery Services

OhioHealth•Columbus, OH

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: The Transportation and Delivery Services Manager will oversee the full scope of OhioHealth’s delivery operations, fleet management, electric vehicle network, and centralized mail services. This role is accountable for building and maintaining strong partnerships with external couriers, transportation providers, and suppliers, managing costs to budget across multiple cost centers in a matrixed environment, and drive efficiencies and cost reductions. Key responsibilities include managing the courier delivery network, fleet program in collaboration with our fleet management partner, directing the operation of OhioHealth’s electric vehicle charging network, and leading the centralized Mail Services team to deliver efficient, high-quality service.

Requirements

Bachelor's Degree (Required)
Minimum of 5 years work experience in supply chain, logistics, transportation management, mail/postal management, or related field.
Excellent organizational project management skills, ability to manage multiple projects to achieve desired results within established timeframes.
Strong leadership skills enabling effective implementations and change management through collaborative efforts with various areas and levels within the organization.
Ability to define and track metrics; lead and manage front line associates.
Bachelor's degree or equivalent experience.
Field of Study: Transportation, Logistics, Economics, Supply Chain or related.
Years of experience: 5+ years of Transportation Management, Mail or Final Mile delivery operations or operational supply chain experience.

Responsibilities

Delivery Services Provide exceptional service and ensure delivery reliability across the OhioHealth system and to patient homes.
Lead programs and manage relationships with external couriers and transportation providers supporting deliveries across the OhioHealth network and to patient homes.
Manage the cost structure and budgets across a matrixed cost center environment.
Partner with cross-functional teams to ensure accountability for service metrics, routing efficiency, and utilization of services.
Collaborate with courier partners and internal teams to optimize and standardize delivery routes, aligning with patient care needs.
Facilitate governance meetings with partner teams and suppliers to drive performance and accountability.
Oversee OhioHealth’s fleet assets and electric vehicle charging network providing customer support and driving up-time improvement and network utilization.
Manage the relationship with the fleet management provider, supporting a program of 140+ vehicles including shuttles, ambulances, service trucks, mobile care sites, protective service cars, and delivery vans.
Develop, implement, and manage policies and procedures to manage OhioHealth’s fleet while evaluating life cycle, maintenance, fuel program, and governance (title, taxes, licensing and permits).
Ensure effective utilization, maintenance, and strategic deployment of fleet resources.
Launch and lead continuous improvement projects aimed at reducing the fleet’s collective greenhouse gas emissions in alignment with OhioHealth’s sustainability goals and driving cost efficiencies and reductions.
Coach and mentor the Mail Services team to provide excellent customer service and support to our OhioHealth partner teams.
Direct daily mailroom operations and delivery routes across the OhioHealth system ensuring timely and efficient processing of incoming and outgoing U.S. Mail, campus mail, and packages.
Manage postal vendors providing presort and postage services, along with mailroom technology and equipment.
Oversee postal meters and system-wide spend; manages costs to budget.
Analyze organizational growth to ensure appropriate capitalization and resource alignment.
Develop annual and long-term strategies for program engagement and OhioHealth participation.
Build and manage budgets to support strategic plans.
Implement continuous improvement initiatives, identify strategic contracting approaches to strengthen delivery services across the system, and drive financial improvement initiatives.