Manager, Transport Dispatch

CAMPBELL OIL COMPANY INC

86d

About The Position

The Transport Dispatch Manager oversees the daily coordination, scheduling, and execution of transport operations within the Transport Division. This role directly supervises the dispatch team and ensures that routes are assigned accurately, efficiently, and in alignment with customer expectations and delivery requirements. Although not responsible for driver management, this position supports drivers through problem-solving, routing adjustments, and operational guidance. The Transport Dispatch Manager plays a critical role in preventing dispatching errors, promoting clear communication, and maintaining efficient, cost-effective workflow across all shifts. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

Requirements

Associate or bachelor’s degree plus 2 years work experience preferred
Strong organizational skills and able to work well in a structured environment
Detail focused
Ability to make continuous forward progress on multiple tasks or projects
Possess advanced analytical skills
Experienced computer skills working in Excel
Excellent communication skills
Commitment to Excellence and holding team to highest standards
2–5 years dispatch or logistics leadership experience.
High level of computer proficiency, including: Email and professional communication Microsoft Excel (basic formulas, formatting, data entry) Microsoft Word Use of web-based dispatch platforms and portals Ability to learn and operate new software quickly
Proficiency with dispatching, routing, and fleet management systems.
Experience in truck dispatch (fuel transport, hazmat, tanker, etc)

Responsibilities

Dispatch Operations & Routing Lead all daily dispatching activities, including routing, load assignment, and schedule adjustments.
Ensure all loads are dispatched correctly with zero routing or ticketing errors.
Monitor live fleet performance through telematics and adjust routes in real time.
Manage dispatch coverage for weekends, after-hours issues, and planned absences.
Ensure dispatching practices support cost-efficient operations and maximize equipment utilization.
Supervise, coach, and support all dispatch personnel.
Maintain scheduling for dispatch staff, including coverage planning and fill-in responsibilities.
Ensure dispatchers follow company standards, routing procedures, and communication protocols.
Assist with performance reviews, training, and continuous improvement initiatives.
Provide drivers with routing guidance, troubleshooting support, and clear instructions.
Act as the primary operational resource for drivers needing help with routing, terminal issues, delays, or BOL clarifications.
Ensure all information provided to drivers is accurate and delivered in a timely manner.
Maintain professional, clear, and timely communication with customers regarding ETAs, delays, delivery confirmations, and special requests.
Serve as a communication hub between dispatch, drivers, terminals, and internal management.
Ensure customer updates are documented, relayed to the appropriate team members, and followed through.
Monitor KPIs related to dispatch efficiency: Routing accuracy On-time delivery performance Communication timeliness Error-free dispatching Load and trip documentation accuracy
Identify opportunities for improved scheduling, routing efficiency, and workflow enhancements.
Schedule & Work Expectations Full-time: Monday–Friday.
Fill-in responsibilities during dispatcher absences, emergencies, or peak periods.
Occasional after-hours availability may be required for urgent operational issues.