Manager, Transition Support Services

TriNet•Austin, TX

About The Position

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. The Manager of Transition Support Services you will be leading a team of consultants in the field and Transition Support colleagues that work on our current customer business changes on our platform. Traveling to field offices and meeting prospects in the sales cycle will be a regular part of this role to support the Revenue team and the Transition Support Services Consultants. As the team leader, you are responsible for equipping consultants with the tools, resources, and guidance needed to identify and address prospective clients' unique business challenges. Additionally, you lead Transition Support colleagues in managing complex changes for existing clients, driving successful outcomes and strengthening relationships across all stages of the client journey.

Requirements

Typically 5; years Experience in consultative, or account management - required
Knowledge of and ability to apply excellent customer service and consultative practices.
Excellent interpersonal, verbal, and written communication skills.
Strong account management skills with a strong customer focus.
Excellent presentation and facilitation skills.
Ability to work and thrive in a team environment, focused on achieving results
Ability to maintain cooperative working relationships with all levels of management
Ability to assess team members' performance and provide motivational support
A proven commitment to high professional ethical standards and a diverse workplace.
Ability to adapt to a fast-paced and constantly evolving business and work environment remaining organized and balancing multiple priorities.
Proficient in Microsoft Office Suite.

Nice To Haves

Typically 2; years Sales Support and Implementation experience - preferred
Typically 2; years PEO experience - preferred
Typically 2; years Experience in Supervisory or Leadership role - preferred
SHRM, SPHR, PMP, CCP certifications upon hire - preferred

Responsibilities

Manages a mixed team of Transition Support Services Consultants and Specialists across US, on attendance, performance and workload prioritization.
Clearly defines individual goals, objectives, and performance metrics for individual contributors.
Empowers consultants' engagement in designed local markets to build strategic relationships and drive engagement with the Revenue team. To include attending prospective and current customer on-site meetings.
Develops and coaches team members for success, able to identify gaps within the team, and find ways to resolve gaps.
Effectively partners with the leaders of Customer Transitions Onboarding team to consistently review and improve the process between the teams for effective handoffs and excellent customer experience.
Maintains timely reporting of team performance metrics and ensures team meets performance goals.
Perform regular performance reviews for direct reports and take corrective action when necessary.
Manages and monitor case assignments for accurate and timely completion
Drives excellent partnerships with internal and external stakeholders throughout the sales process.
Ensures that the partnership with our Revenue team is strong, partnering with Revenue leadership in the market.
Maintains a detailed knowledge of the company's core products and services, as well as strategic service offerings.
Works on projects as needed can be cross functional projects.