Manager, Training & Events

Shiseido•New York, NY

33d

About The Position

The Training and Events Manager will be part of the U.S. Commercial Training and Events team. This strategic and creative leader will play a pivotal role in shaping and executing impactful training programs and retail event experiences that elevate brand presence, drive client acquisition, and deliver measurable business results across the U.S. retail landscape for Shiseido Americas Brands: Shiseido, Cle de Peau, Fragrances, NARS, Dr. Dennis Gross and Drunk Elephant and Hermes.

Requirements

Ability to travel 50% of the time
6+ years of proven experience in event management, preferably within beauty, luxury, or retail.
Prior experience working with major U.S. retailers (Sephora, Ulta, department stores).
Advanced proficiency in Microsoft Suite (Outlook, Excel, PowerPoint); familiarity with Eventbrite, Concur, and social media tools is a plus.
Exceptional organizational and communication skills with the ability to manage multiple projects and build strong stakeholder relationships.
Willingness to travel across North America to support events.
Availability for a Tuesday–Saturday schedule with in-store presence as needed.
Savvy in competitor environments and open-selling environments
Effective planning, organizational, and time management skills
Can interact with all levels of management in a fast-paced, high growth environment
Can work collaboratively and build positive/effective business relationships
Valid Driver’s License
Excellent interpersonal skills to build relationships and navigate multiple teams.
Self-motivated and positive, aligning and engaging with the organization’s visions.
Able to work a flexible schedule (typical work schedule is Tuesday through Saturday), including weekends and holidays, to meet team objectives.

Responsibilities

Serve as a liaison with major U.S. retail partners (Sephora, Ulta, Nordstrom, Saks Global, and specialty accounts) to oversee end-to-end planning, execution, and ROI measurement for in-store activations, masterclasses, and large-scale events to support US leadership.
Monitor industry trends, competitor activations, and emerging event technologies to keep our strategies innovative and competitive.
Partner closely with the U.S. Director of Training, Training Executives, and Sales & Training Executives to ensure all initiatives align with brand objectives and long-term growth goals.
Act as a point of contact for internal teams and external retail partners, managing touchpoints and scheduling calls to maintain seamless communication.
Own the full lifecycle of events, including event data, calendar management, run-of-show development, retailer request submissions, collateral coordination, GWPs, shipping, and digital asset organization.
Develop comprehensive field training guides detailing concepts, consumer journey, service standards, and execution that create best practices and consistency for the Field team.
Lead post-event analysis, capturing wins, learnings, and strategic recommendations to optimize future activations.
Assist the Director in planning and executing internal events such as sales meetings, retailer meetings, and planning sessions.
Ensure hero/key sku’s, and new launch, are at the forefront of event strategies for the Retailer populations