Manager - Trading Partner and B2B Technology

Bissell•Grand Rapids, MI

49d

About The Position

This position is responsible for leading the company's global Trading Partner and B2B technology strategy, with a strong focus on Electronic Data Interchange (EDI), secure file transfer, and integration processes. The Manager will oversee a team of 5-8 professionals, manage vendor and trading partner relationships, and ensure seamless, scalable, and secure integrations across global operations. This leader will deliver excellence across five critical pillars: EDI & Systems Integration, Strategic Partner Management, Business Process Optimization & Technology Strategy, Operational Excellence & Compliance, and Team Leadership & Development. Through these, the role enables business growth, operational efficiency, and customer satisfaction.

Requirements

7-10 years of progressive IT or Supply Chain technology experience, with 3-5 years managing teams.
Strong track record managing EDI technology and trading partner relationships on a global scale.
Strong vendor and contract management skills.
Excellent communication and stakeholder management abilities.
Strong knowledge of system integration, APIs, and data exchange standards.
Demonstrated ability to lead cross-functional initiatives involving IT, Supply Chain, and Customer Service.
Strong analytical and problem-solving skills with focus on continuous improvement.
Ability to coach, mentor, and develop high-performing teams.

Nice To Haves

Experience with EDI standards such as EDIFACT, X12, and Tradacoms.
Experience with Justransform, GoAnywhere, and Cleo (or equivalent secure file transfer and EDI integration platforms).
Knowledge of other EDI platforms (e.g., 1 EDI Source, IBM Sterling, OpenText, SPS Commerce, etc.).
Understanding of global logistics, supply chain, and order-to-cash processes.
Experience with Oracle Cloud Fusion ERP.
Project management training (PMP, Agile, or equivalent).

Responsibilities

Lead and manage a global team of EDI professionals, ensuring operational excellence and alignment with business priorities.
Oversee the design, implementation, and ongoing management of EDI integrations with customers, suppliers, and 3PL partners.
Serve as the primary liaison with external EDI vendors and partners, including contract negotiation, service level management, and performance oversight.
Provide strategic thought leadership on EDI technology, ensuring solutions are scalable, cost-effective, and aligned with enterprise architecture.
Partner with Supply Chain, Customer Service, and Commercial teams to ensure EDI capabilities support seamless order-to-cash, logistics, and fulfillment processes.
Develop and enforce standards for onboarding, testing, and supporting new trading partners globally.
Ensure compliance with global data security, privacy, and regulatory requirements related to data exchange.
Establish metrics and reporting on EDI performance, trading partner satisfaction, and operational efficiency.
Identify opportunities to optimize EDI processes, enhance automation, and introduce best practices across the enterprise.
Coach, mentor, and develop team members to build deep expertise and career growth opportunities.