Manager, Titling Account Management/Virtual US

Solera

7d•Remote

About The Position

Manager, Titling Account Management/Virtual US Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role You own regional revenue, retention, and customer health. You lead the account management team. You set expectations. You enforce standards. You remove obstacles. You remain personally involved in top tier and at risk accounts. Act as the Director's extension into the field. What You’ll Do Regional Leadership Lead, coach, and develop direct reports Set clear performance expectations and accountability standards Conduct regular one on one meetings and formal performance reviews Hire, onboard, and ramp new team members Drive consistency in account coverage, communication, and execution Account Ownership and Escalation Maintain executive level relationships for strategic and high value accounts Personally manage escalations and retention risks Ensure contracts, renewals, and pricing are executed accurately Intervene early when customer satisfaction or revenue is at risk Revenue and Retention Ownership Own regional net revenue retention and expansion targets Identify growth opportunities across the regional book of business Partner with Sales leadership on expansion strategies Provide accurate regional forecasts and pipeline visibility to the GM Customer Strategy and Engagement Oversee customer engagement models and touchpoint cadence Ensure effective business reviews across the region Align customer needs with product and operational priorities Translate regional feedback into actionable internal recommendations Cross Functional Execution Coordinate regional priorities with Product, Development, Support, Finance, Legal, and Implementation Ensure issues are documented, prioritized, and resolved Set clear expectations with customers when constraints exist Maintain internal credibility through disciplined execution Operational and Reporting Discipline Maintain clean and accurate CRM data across the region Review billing accuracy and issue resolution Track performance metrics and report them clearly to the GM Enforce process adherence without bureaucracy Regional and Industry Presence Represent the company in regional meetings and industry forums Maintain relationships with key partners and associations Monitor competitor activity and market trends Provide informed regional insights to executive leadership What You’ll Bring Experience Seven plus years in account management, client services, or B2B sales Three plus years leading teams with direct reports Experience owning a regional book of business Software, SaaS, or regulated services experience preferred Leadership Skills Proven ability to coach and hold teams accountable Strong executive presence and decision-making ability Comfortable managing performance issues directly Ability to balance people leadership with revenue ownership Business and Technical Skills Strong CRM and forecasting discipline Ability to analyze revenue, usage, and customer health data Solid understanding of contracts, pricing, and renewals Regional travel required based on customer and team needs It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.

Requirements

Seven plus years in account management, client services, or B2B sales
Three plus years leading teams with direct reports
Experience owning a regional book of business
Proven ability to coach and hold teams accountable
Strong executive presence and decision-making ability
Comfortable managing performance issues directly
Ability to balance people leadership with revenue ownership
Strong CRM and forecasting discipline
Ability to analyze revenue, usage, and customer health data
Solid understanding of contracts, pricing, and renewals
Regional travel required based on customer and team needs

Nice To Haves

Software, SaaS, or regulated services experience preferred

Responsibilities

Lead, coach, and develop direct reports
Set clear performance expectations and accountability standards
Conduct regular one on one meetings and formal performance reviews
Hire, onboard, and ramp new team members
Drive consistency in account coverage, communication, and execution
Maintain executive level relationships for strategic and high value accounts
Personally manage escalations and retention risks
Ensure contracts, renewals, and pricing are executed accurately
Intervene early when customer satisfaction or revenue is at risk
Own regional net revenue retention and expansion targets
Identify growth opportunities across the regional book of business
Partner with Sales leadership on expansion strategies
Provide accurate regional forecasts and pipeline visibility to the GM
Oversee customer engagement models and touchpoint cadence
Ensure effective business reviews across the region
Align customer needs with product and operational priorities
Translate regional feedback into actionable internal recommendations
Coordinate regional priorities with Product, Development, Support, Finance, Legal, and Implementation
Ensure issues are documented, prioritized, and resolved
Set clear expectations with customers when constraints exist
Maintain internal credibility through disciplined execution
Maintain clean and accurate CRM data across the region
Review billing accuracy and issue resolution
Track performance metrics and report them clearly to the GM
Enforce process adherence without bureaucracy
Represent the company in regional meetings and industry forums
Maintain relationships with key partners and associations
Monitor competitor activity and market trends
Provide informed regional insights to executive leadership