Manager, TIPM, Delivery Ops, Data Center Planning and Delivery

Amazon • Herndon, VA

23h

About The Position

Amazon Web Services (AWS) is seeking an experienced and results-oriented Manager
to lead the AMER Delivery Operations team within the Data Center Planning and
Delivery organization. This role is responsible for driving end-to-end program
management across a portfolio of high-visibility initiatives that directly
impact AWS's ability to deliver infrastructure capacity on time and at scale
across the Americas region.

The ideal candidate is a strategic thinker and operational leader who thrives in
ambiguous environments, earns trust across senior stakeholders, and consistently
raises the bar on process excellence, organizational accountability, and team
development.

Requirements

• 5+ years of project management (including scope, schedule, budget, quality, risk and critical path management) experience
• 3+ years of team management experience
• 3+ years of experience managing cross-functional programs with senior stakeholder engagement (Director/VP level).
• Experience with capital planning, headcount management, or business operations in a technology or infrastructure organization.
• Demonstrated ability to develop and implement scalable processes and mechanisms.
• Bachelor's degree in Business, Engineering, Operations, or a related field.

Nice To Haves

• Experience in data center, infrastructure, or cloud capacity planning environments.
• Familiarity with CAR or capital approval processes within a large enterprise.
• Experience leveraging Generative AI tools to drive operational automation and efficiency.
• Strong analytical skills with experience building and managing business review mechanisms (WBR, QBR, MBR).
• Proven track record of leading teams through ambiguity and delivering results in a matrixed organization.
• MBA or advanced degree preferred.

Responsibilities

• CAR Program Management: Lead end-to-end Capital Approval Request (CAR) program management, including executive coordination and regional program ownership across Delivery, Energy/Water, and Real Estate workstreams.
• Lead supplemental and reallocation support activities, ensuring timely and accurate execution across program cycles.
• Continuously identify process efficiencies, reduce level of effort, and apply lessons learned to drive standardization and scalability across the CAR program.
• Core Business Operations Lead Director-level goal review meetings and coordinate cross-functionally with VP-level teams to ensure strategic alignment across the organization.
• Support the headcount allocation through training delivery and PID distribution.
• Partner with Finance during Operating Plan (OP) cycles to coordinate headcount requests, support headcount model development, and track Director-level metrics.
• Drive organizational visibility and accountability through Weekly Business Reviews (WBRs), Quarterly Business Reviews (QBRs), and regional Monthly Business Review (MBR) support.
• Coordinate exemption requests around critical business dates to protect delivery timelines and minimize operational disruption.
• DCBM STO / Generative AI Lead their team to drive Data Center Build Manager (DCBM) program coordination, including customer feedback loops, feature request management, and launch communications.
• Build and scale advanced Generative AI automation capabilities to support operational efficiency and future organizational growth.
• Knowledge Management & Training Champion organizational learning by owning knowledge management, developing and delivering training programs, and leading continuous improvement initiatives.
• Establish scalable knowledge management frameworks that enable team effectiveness and onboarding excellence.
• On Time Delivery Program Lead technical infrastructure program delivery across the AMER region, including milestone tracking, risk mitigation, and issue triage.
• Track and report on key organizational goals, including Incremental Capacity (S-Team goal) and On Time Delivery (KPNS), ensuring timely escalation and resolution of blockers.
• Serve as the primary point of accountability for AMER regional delivery performance metrics.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager