Manager - Third-Party Merchant Analytics
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Our Team The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and support merchants globally and transform what it means to be an AMEX Merchant. GSOP consists of a diverse set of teams that support the GMNS business. The GMNS Analytics team within GSOP is responsible for partnering with global markets to drive profitable growth, accelerating acceptance, and amplifying the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities. Description: The Manager will play a critical role in shaping and delivering the Third-Party Analytics and Data Governance agenda that supports strategic decision-making across the GMNS business. This role will collaborate closely with stakeholders across GMS and the GAPP team to drive analytics and insights leveraging third-party merchant data sources, while ensuring strong data governance, quality, and control frameworks. The role requires a balance of strategic problem-solving, hands-on analytics expertise, and data stewardship, with accountability for performance measurement, data quality validation, and scalable governance solutions that strengthen our understanding of merchant growth, acceptance, and coverage across global markets.
Requirements
- 4+ years of experience in data or analytics functions with a strong business acumen.
- Intellectual curiosity, agility, and quick learning skills to bring structure to shifting priorities, managing multiple demands, and ambiguity.
- The ability to drive insights from data, manage multiple projects, and drive results in a fast-paced environment.
- Strong leadership and collaboration skills, able to challenge the status quo while leading and inspiring a team.
- Excellent business writing and presentation skills with the ability to communicate effectively, build relationships, and influence at all levels.
- Experience with Google Bigquery, Lumi, SQL, Excel efficiency required.
- Bachelors in Statistics/Mathematics/Economics/ Engineering/Data Science with relevant experience.
Nice To Haves
- Familiarity with Tableau, Python, PySpark preferred.
- Experience in the merchant business preferred.
- Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management is a plus.
Responsibilities
- Lead the design and delivery of analytics leveraging third-party merchant data sources (e.g., partners, aggregators, platforms) to drive measurable business impact across global merchant portfolios.
- Lead strategic analytical initiatives across Third-Party Partnership (TPP) segment to generate high-quality insights that advance key business priorities and decision-making.
- Develop and enhance analytical frameworks, reporting, and dashboards to measure performance of third-party merchant portfolios and uncover opportunities to accelerate merchant growth, acceptance, and coverage.
- Partner closely with stakeholders, including the GAPP team, to identify opportunities for data-driven insights derived from third-party data that inform strategic and operational decision-making.
- Define and implement data standards, controls, and governance policies for third-party merchant data in partnership with technology, risk, and compliance stakeholders.
- Translate complex third-party data and governance considerations into clear, actionable insights and recommendations for senior business leaders.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
