Manager- Telecom Field Services

TDS•Appleton, WI

13d

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Manager-Telecom Field Services is responsible for providing functional leadership and direction to all Field Services teams in the assigned TDS Field Services market/markets. Strong focus on the team's ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions. This position will report to either our Appleton, WI or Green Bay, WI warehouse with a requirement to reside within a daily commuting distance of either location.

Requirements

Bachelor's Degree (or higher) -OR- 4+ years professional work experience.
4+ years' experience in the telecommunications industry.
4+ years' experience in a supervisory role or equivalent leadership experience.
Must have and maintain a valid driver’s license.
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
Requires being available to work off hours when situations dictate.

Nice To Haves

Strong technical background a plus. Should include an understanding of telephony including: Class 5 switching, copper and fiber optic outside plant practices, trouble shooting, common equipment installation and maintenance practices.
Lightwave transmission system experience preferred.
Solid understanding of SONET theory and operation.
Extensive knowledge of fiber restoration practices and procedures.
Solid understanding of OSHA safety requirements and guidelines.
Ability to coach a team of direct reports and team of contractors during emergency conditions such as switch outages and cable breaks.
Ability to manage multiple tasks while maintaining a positive attitude is a must.
Excellent problem solving skills, strong leadership ability and interpersonal skills a must.
Possesses a sense of urgency and a "can-do" attitude.
Customer Focus Management and/or Total Quality Management training will be considered a plus.
Enjoys working with people and team building (i.e. teaching, coaching).
Computer proficiency required.
Ability to multi-task and maintain a sense of urgency related to each separate issue.
Ability to handle stressful network outages, and/or customer impacting situations in a calm manner.

Responsibilities

Provides leadership to direct team and all other teams involved in network growth and maintenance activities in order to create and maintain a motivating and rewarding environment.
Maintains good working relationships with all adjacent teams.
Directs activities necessary for the proper maintenance of all TDS network equipment and other company assets.
Assists Field Services leadership in executing plans and/or processes tied to our overall business plan.
Ensures compliance with all TDS policies, processes and procedures.
Ensures team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
Serves as management point of contact for all TDS network equipment and customer related issues in specific market(s).