Manager Technology Support

Elevance Health • Mayagüez, PR

1d • Hybrid

About The Position

Manager Technology Support Location: Candidates are required to reside in Puerto Rico. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. May be required to travel between alternate Carelon Global Solutions offices in Mayaguez and San Juan, Puerto Rico as needed. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Global Solutions, formerly Legato Health Technologies is a managed service delivery organization, providing information technology and business operations services for health plans. Schedule: This position will work a first shift Monday thru Friday. The Manager Technology Support is responsible for providing tactical direction and coaching to Information Technology (IT) staff. How you will make an impact Primary duties may include, but are not limited to:

Requirements

• Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years of experience in a related field; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• Bachelors degree preferred.
• Management or lead experience strongly preferred.
• IT Service Management ticketing system experience strongly preferred.
• Lean Six Sigma knowledge preferred.
• Bilingual (English/Spanish) is strongly preferred.

Responsibilities

• Ensures processes and Service Level Agreements meet department standards.
• Manages resources and work requests related to production for multiple systems and/or processes, including incident tracking and reporting, root cause analysis, and outage resolution.
• Ensures accurate status reporting in assigned areas.
• Provides reports to IT management.
• Provides input on project estimates and resource plan for assigned area.
• Establishes and maintains collaborative relationships with key business partners.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree