Manager, Technology Services

New Allen Matkins Website Template•Los Angeles, CA

13d•$120,000 - $150,000•Onsite

About The Position

The Manager, Technology Services directs onsite technical support and technology operations across the firm, ensuring consistent, high-quality user experiences. This role manages support operations, oversees technology assets, and partners with IT teams to improve systems and service delivery.

Requirements

Bachelor's Degree in Technology or related field preferred.
A minimum of five (5) years’ progressive experience providing technical support in a client-server enterprise environment required.
Three (3) or more years of prior management experience required.
Minimum of 5 years’ experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office suites
Proficient in hardware configuration and support for workstations, laptops, and printers
Strong technical knowledge of IT systems and services used in law firms or other professional services environments
Experience using service desk management software to track support requests and performance metrics
Demonstrated good judgment and ability to maintain confidentiality
Strong understanding of firm workflows and processes
Highly organized, detail-oriented, and able to multitask and prioritize with minimal supervision
Excellent written and verbal communication skills; able to interact effectively with all levels of firm personnel
Ability to lift up to 50–75 pounds

Nice To Haves

Legal industry experience highly preferred.
Experience with Microsoft Exchange and document management systems (e.g. NetDocuments, iManage) preferred

Responsibilities

Lead and manage the in-office technical support team, ensuring timely and effective resolution of technology issues
Oversee hardware and software deployment, maintenance, and troubleshooting to deliver a consistent, high-quality user experience
Establish and maintain standard procedures for support operations, including imaging, configuration, and equipment management
Monitor performance metrics, analyze support trends, and implement improvements to enhance service delivery and efficiency
Provide hands-on technical assistance and backup support as needed
Train and develop business professionals in technical skills and customer service best practices
Collaborate with IT leadership and partner teams, including Service Desk, Network Infrastructure, and Training, to align operations with Firm goals
Manage the full lifecycle of IT assets and inventory, including computers, peripherals, printers, and AV systems
Participate in technology projects and initiatives, contributing to planning, execution, and successful implementation
Perform other duties and special projects as assigned