Provide management within a responsible technical area through operations and change-the-business. The specific responsible technology area may consist of multiple technology functions within a specific technology focus, including at least one of the following: software engineering, platform system development, information security, enterprise architecture, infrastructure (including data center, network, and telephony), and/or PMO-Program/Project Management. Provide a platform for continuous technical improvement and transformation to better meet GTS and business needs. Provide direction to the team on a daily basis Address and navigate technical issues, anticipating and preventing impending issues Problem solve beyond the scope of an individual team member to optimal outcome Consistently meet commitments within the expected timeframe with minimal direction Partner with deliverable stakeholders to inform others of technical impediments, updates, and progress in relation to timelines or SLAs Provide detailed technology functional planning supporting the overlaying strategies of GTS and business direction for technical infrastructure, architecture, application systems, and/or related business processes within the technical functional area, and ensure proper functioning and cohesive implementation Drive and adopt incremental and step-function change within technical groups and adjacencies Engage in planning to meet operational, daily, and quarterly goals; plan and execute department-level technical projects Determine and develop best technical practices, sometimes in relation to business procedures Identify and mitigate operational and strategic risk Engage Team and Peers in technical opportunity identification Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction Ensure effective communications are maintained across technical functional areas and externally as necessary; where appropriate, involve senior-level management and employees in plans, and keep up to date on progress towards meeting goals Monitor expenses to ensure the technical area’s costs are within established levels
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Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees