Manager, Technology Deployment, Popeyes

Restaurant Brands International

11d • Onsite

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. We are seeking a relationship-focused and execution-oriented Manager of Technology Deployment to lead the rollout of key restaurant technologies across the U.S. and Canada (US&C) for Popeyes Louisiana Kitchen. This role is central to fostering strong, collaborative relationships with both franchisees and technology vendors, ensuring smooth deployment, adoption, and ongoing support of restaurant technology systems. The ideal candidate thrives at the intersection of project management, stakeholder engagement, and operational execution. This role requires national travel of at least 30%, enabling in-person support and relationship development with franchise operators and vendors across the network. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Technology, Operations, or related field or equivalent practical experience.
• 3+ years of relevant experience in project management, franchise operations, or restaurant technology deployment.
• Proven experience managing external vendors and navigating cross-functional partnerships.
• Familiarity with restaurant systems and technologies (POS, back-of-house, scheduling tools); QSR experience preferred.
• Proficiency in project management tools such as Smartsheet, Monday.com, or Jira.
• Skilled in Microsoft 365 (Excel, Word, PowerPoint).
• Strong interpersonal, communication, and organizational skills.
• Comfortable traveling nationally 30% of the time to engage with franchisees and vendors on-site.
• A skilled relationship builder who thrives on supporting both internal stakeholders and external partners.
• A strategic thinker who can lead cross-functional initiatives while managing operational details.
• A clear communicator and collaborative leader who inspires trust and drives accountability.

Responsibilities

• Franchisee Relationship Management Serve as the primary liaison between the corporate technology team and PLK franchisees throughout deployment cycles.
• Build strong, trust-based partnerships with franchise operators to ensure alignment and confidence in technology rollouts.
• Provide hands-on support, education, and guidance to franchisees, tailoring communication and strategies to their unique needs.
• Vendor Management Lead day-to-day management of third-party technology vendors to ensure quality, accountability, and performance standards are met.
• Coordinate vendor responsibilities related to equipment delivery, installation, and system activation at both new and existing restaurant locations.
• Escalate and resolve deployment issues with vendors in a timely, collaborative manner.
• Deployment Oversight & Project Execution Drive the successful implementation of technologies including POS systems, BOH tools, labor scheduling platforms, and more.
• Coordinate with cross-functional teams (operations, construction, IT, design) to maintain smooth project timelines.
• Host regular project status calls and maintain real-time deployment tracking tools to monitor progress across the network.
• Communication & Reporting Ensure clear and timely updates are delivered to all stakeholders, including franchisees, internal teams, and vendor partners.
• Maintain comprehensive trackers, dashboards, and communication logs to ensure project transparency and alignment.

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager