Network Deployment Manager, Global Network Deployment (GND)

Amazon • Jersey City, NJ

1d

About The Position

Amazon Web Services (AWS) is a fast-paced, customer centric, company and a
leader in the world of cloud technology. We are currently looking for a proven
technical manager with experience in people management, robust technical
understanding and the drive and vision to take our team to the next level. The
successful candidate will create sustainable processes standards while driving
opportunities to reduce delivery cycle times and improve quality without
impacting network availability. The mission of the team is to deliver network
capacity on time with zero rework.

The Network Deployment Manager will manage the implementation and delivery of
inbound capacity and equipment in a data center or colocation environment. The
Network Deployment Manager will be responsible for growing a team within a
geographic region and oversee their development and growth. The ideal candidate
will have experience managing and mentoring people, tracking budgets, providing
strategic direction, and proposing technical solutions. They will ultimately be
responsible for installing and delivering network equipment and related
infrastructure, as well as driving low voltage structured cabling across the AWS
network platform.

Requirements

• Bachelor's degree or equivalent
• 5+ years of technical team management experience
• 3+ years of data center engineering or operations experience
• Travel up to 25% of the time

Nice To Haves

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience developing operational metrics
• Experience representing your team or technical area to senior management
• Experience in creating process improvement procedures
• 5+ years managing a team of technicians or field engineers in a data center or colocation environment.
• Broad understanding of data center and/or colocation infrastructure, installation and cage/room design.
• Demonstrated knowledge of optical technologies including DWDM.
• Experience building physical connectivity using copper and fiber optic cabling.
• Strong organizational and planning skills including time management.
• Demonstrated experience with people and performance management.
• Meets/exceeds Amazon’s leadership principle requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role.

Responsibilities

• Prioritize and assign deployment tasks to field technicians.
• Coordinate team resources to deliver project tasks including, cross team support, change management, maintenance window support, and potential off-hour needs.
• Manage inbound racks and hardware from receiving through on-site deployment milestones.
• Manage the quality of vendor installed cabling and associated orders in a colocation environment.
• Apply project management skills, provide coaching and create internal documentation.
• Guide, train and educate staff on deployment processes and required customer SLAs.
• Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.
• Handle project escalations, host weekly staff meetings and cross functional partnerships.
• Recruit and train field technicians while maintaining appropriate staffing levels.
• Recommend, document, and oversee AWS policies and procedures.
• Partner cross functionally to drive awareness and compliance of AWS safety standards.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager