Manager, Technology Business Operations

DP World•Charlotte, NC

19h•Hybrid

About The Position

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Manager, Technology Business Operations is an enablement role within the Americas Technology organization. The role exists to strengthen execution discipline, portfolio hygiene, and operational consistency across Technology, and to improve the quality, accuracy, and timeliness of information provided to Finance, Audit, and executive leadership. This role supports Technology leaders by ensuring that governance frameworks, financial processes, and portfolio standards defined by Finance and the organization are consistently followed in day-to-day execution. This role ensures Technology executes against the rules laid out by governance.

Requirements

Bachelor’s degree in Business, Finance, Operations, Technology, or related field
8–12+ years of experience in Technology operations, portfolio management, financial coordination, or enterprise delivery environments
Experience operating in matrixed, multi-country organizations
Strong understanding of Technology cost structures, delivery models, and portfolio management
Experience working closely with Finance, Audit, and executive stakeholders
Strong execution discipline and attention to detail
Ability to connect operational reality with financial and portfolio views
Clear, concise communicator with executive presence
Comfortable operating without formal decision authority
Trusted partner to Technology leaders, Finance, and governance functions
Bias toward follow-through and closing loops
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

Responsibilities

TECHNOLOGY OPERATION & BUSINESS EXECUTION
Establish and maintain a consistent operating cadence across the Technology organization, including planning cycles, reviews, and follow-through on commitments
Ensure Technology initiatives, investments, and operational activities are tracked in a disciplined and repeatable manner
Support leadership with clear, decision-ready views of execution status, risks, dependencies, and follow-ups
PORTFOLIO & COST HYGIENE
Maintain a consolidated, accurate view of the Technology portfolio, including initiatives, dependencies, and alignment to business priorities
Ensure portfolio data is complete, current, and aligned with financial and delivery realities
Coordinate linkage between initiatives, OPEX/CAPEX spend, and expected outcomes, without owning prioritization or funding decisions
FINANCIAL COORDINATION & DATA QUALITY
Coordinate Technology inputs into Finance-led budgeting, forecasting, and reforecasting cycles
Ensure Technology financial data provided to Finance is timely, accurate, traceable, and aligned with Finance standards
Prepare variance explanations and supporting context in advance of Finance reviews to reduce rework and escalation
Track Technology spend against approved budgets and forecasts for visibility and early issue identification
CROSS-FUNCTIONAL COORDINATION
Serve as the primary coordination point between Technology and:
Regional Finance
Country Finance teams
Group Technology Finance
PMO and Portfolio Governance
Audit and Risk functions (as required)
Ensure consistent artifacts, messaging, and data are used across forums and stakeholders
AUDIT, CONTROLS AND COMPLIANCE ENABLEMENT
Support Finance- and Audit-led governance, controls, and review activities related to Technology
Ensure required documentation, evidence, and reporting artifacts are prepared and maintained by Technology teams
Track and support closure of audit findings and action items through disciplined follow-up