Manager, Technology Account Management
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About The Position
The Technology Account Management (TAM) role, focused on external National Accounts, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer's overall operational relationship with Mastercard. This specific position will be responsible for the end-to-end technology relationship/portfolio of a large MasterCard customer. This specific position will work directly with customers across their lines of business, focusing on Acquiring, and serve as an internal liaison with internal teams such as Account Teams, Technology team, Product & Services, Franchise, and Customer Care & Delivery teams. This TAM team member must have a high degree of business and technical expertise in all aspects of digital payments and flows including acquiring, issuing and processing and Mastercard Technologies such as Core, Services, Products, Digital, contactless, tokenization, Disputes, Mobile, MC Move etc. Ongoing responsibilities may include coordinating/assessing customer service, operational excellence, customer onboarding and servicing, and ensuring flawless project execution by respective Technology, Product, and Services functional areas.
