Manager - Technical

Quality Carriers•Tampa, FL

1d•$80,000 - $85,000•Remote

About The Position

The QRS Technical Manager oversees the coordination of repair orders, technical support, and parts procurement. This role ensures operational efficiency by managing a remote team, and supporting shop capacity through data-driven decision making.

Requirements

High School Diploma Required
5+ years of experience in operations management, preferably in the repair services industry.
Ability to inspire and guide teams toward achieving common goals.
Aptitude for identifying issues and developing effective solutions.
Capacity to align operational strategies with business objectives.
Commitment to delivering exceptional service and improving customer satisfaction.
Flexibility to adjust to changing business needs and priorities
Ability to thrive in a fast-paced, dynamic environment
Strong analytical skills with the ability to make data-driven decisions
Advanced Microsoft Excel knowledge
Quarterly travel required

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Manage and lead the QRS Repair Order Coordinators
Runs reports to ensure proper billing and closing of repair orders
Manage and lead the QRS Technical Coordinators
Provide direction, and set performance expectations
Conduct regular one-on-ones, and performance feedbacks
Responsible for updating RMP with vendors in a timely manner
Oversees RMM to ensure all third party vendors are approved before any work is performed
Oversees RMM to ensure third party vendors stay up to date on legal requirements for DOT and National Board
Oversees RMM to ensure RMS is properly updated to reflect equipment modifications
Collaborates with pool team to ensure daily shop capacity is given
Updates mechanic training records
Update CT letters as needed
Keep shops updated with proper CT letters