Manager, Technical Training Delivery
About The Position
The Manager, Technical Training Delivery is specifically responsible for Equipment & Technical Training in North America on all Fountain Machine platforms including Freestyle and Legacy. Instruction will be delivered on new and existing platforms to a regionally assigned grouping of Service Providers. Specific responsibilities include, but are not limited to, delivering training in group settings virtually or in-person as well as working closely with Service Operation and Service Provider leadership to analyze performance metrics, identify performance gaps, and recommend learning experiences to address those gaps. Additional responsibilities include technical expertise and advising on equipment with non-technical associates. This role requires up to 75% travel to conduct in-person workshops in addition to virtual class delivery from the Atlanta office. What You’ll Do for Us Provide support, mentorship, training, and guidance to individual service technicians as well as in a group setting. Build a positive learning and working relationship with service technicians. Serve as technical expert on all Coca-Cola dispenser equipment. Deliver virtual and in-person learning experiences using the latest technologies and adult learning methodologies. Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps. Conduct technical ride alongs with service technicians to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences. Partner and collaborate with senior business leaders to understand and impact various performance metrics related to service technician performance.
Requirements
- 8+ years of direct technical experience with beverage dispensing equipment or demonstrated technical expertise in similar areas.
- 5+ years of direct experience in individual and group coaching and facilitation in-person and in a virtual setting.
- 3+ years of experience with data analysis and performance improvement plan or learning plan development.
- Ability to travel up to 75%.
Responsibilities
- Provide support, mentorship, training, and guidance to individual service technicians as well as in a group setting.
- Build a positive learning and working relationship with service technicians.
- Serve as technical expert on all Coca-Cola dispenser equipment.
- Deliver virtual and in-person learning experiences using the latest technologies and adult learning methodologies.
- Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps.
- Conduct technical ride alongs with service technicians to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences.
- Partner and collaborate with senior business leaders to understand and impact various performance metrics related to service technician performance.
Benefits
- Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.
- Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
- We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
- This includes supporting the financial and personal well-being of our employees.
- We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
