TECHNICAL & TRAINING MANAGER

One Hour Heating & Air Conditioning • Virginia Beach, VA

just now

About The Position

We’re looking for a dynamic Training Manager who is passionate about developing people, shaping culture, and driving performance. This is a non-technical training role focused on coaching, communication, soft skills, customer experience, and building strong, trust-filled relationships across the team.

If you’ve ever been the “go-to” person for helping others grow, creating training sessions people actually enjoy, or connecting with team members at all levels—this role is built for you.

HVAC experience is not required

Requirements

• Strong training facilitation and presentation skills
• Excellent verbal communication and soft skills
• High emotional intelligence and relationship-building ability
• Ability to motivate, coach, and inspire others
• Strong organizational and follow-up skills
• Comfortable leading training for technicians
• Positive, approachable attitude

Nice To Haves

• Experience in HVAC, home services, or trades
• Experience as a coach, trainer, or team lead
• Knowledge of adult learning principles
• Basic understanding of field workflows (Service, Install)

Responsibilities

• Design and deliver engaging training programs
• Onboarding for new hires
• Customer experience training
• Soft skills, communication, and leadership coaching
• Culture, values, and brand-standard training
• Coach team members one-on-one and in groups
• Help technicians, installers, and leaders grow
• Support employee development plans
• Conduct live coaching and follow-up sessions
• Build relationships across the company
• Partner with managers and frontline employees
• Understand learning needs and customize training
• Promote a positive, growth-oriented environment
• Create simple, clear training tools
• Job aids, guides, checklists, and SOPs
• Training schedules and progress tracking
• Support Talent Development & Retention
• Identify knowledge gaps
• Help improve performance and engagement
• Participate in stay interviews or coaching initiatives

Benefits

• Supportive leadership team
• Opportunity to directly impact employee success and customer experience
• A company culture that values learning and growth
• Competitive pay, benefits, and room for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed