Manager, Technical Solutions Business Owner

GEICO • Washington, DC

4d • $115,825 - $189,625 • Remote

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Manager, Technical Solutions Business Owner LOCATION: Remote - preferably resides in/near DC; Tampa, Fl; Houston, TX; Dallas, TX 25% of Travel The Independent Agency Systems and Experience Team is seeking a Manager, Technical Solutions Business Owner talented, customer-focused and driven individual, to join our team and help to drive the transformation and expansion of our Independent Agency channel Commercial Lines. In this position you will help to define, prioritize and lead teams to deliver new functionality for our customers.

Requirements

• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to communicate effectively verbally and in writing

Nice To Haves

• Bachelor’s degree or relevant years of experience
• Agile certifications preferred (i.e. SAFe, Scrum Alliance, Scrum.Org, ICAgile, PMI-ACP)

Responsibilities

• Owns the feature business prioritization and roadmap for a given workstream to drive priorities for the team taking into consideration various feedback mechanisms, value creating and cost to create value.
• Identifies and measures feature key performance indicators (KPIs), adjusting and refining the roadmap as the data dictates.
• Works closely with other areas of the company to understand the tradeoffs of technical decisions and how they impact the customer experience.
• Manages tech request intake, triage and communications
• Reports on performance to stakeholders demonstrating incremental value creation.
• Plays active role in user acceptance testing
• Define scalable product solutions by deep knowledge of internal and external customer habits.
• Attracts, retains, and develops Business Analysts on their product career.
• Adheres to GEICO Code of Conduct, company policies, and operating principles.
• Interviews and/or approves job applicants for employment. conducts and/or reviews associate performance appraisals. initiates or approves salary adjustments, performance ratings, and other personnel changes.
• Coaches associates and take disciplinary action or terminates the employment of associates as appropriate.

Benefits

• We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager