Manager, Technical Services

Gundersen Health System • Lowell, MA

4d • Remote

About The Position

Emplify Health is seek an experienced Manager, Technical Services to lead enterprise-wide technical operations and infrastructure initiatives. This role requires a strategic leader with deep technical expertise and proven ability to mentor and develop high-performing teams. In this role, you'll have the opportunity to lead and manage a team of 20+ direct reports across the enterprise, providing mentorship, guidance, and professional development.

Requirements

• Bachelor's degree in Healthcare or Computer Science or a related technical field
• Network Topologies, Network Security, Routing and Switching
• 5 years of extensive experience in information technology.
• Extensive knowledge of and demonstrated competence in installing and supporting a large network infrastructure
• Background in infrastructure, storage, and database administration.
• Demonstrated competence in supporting large-scale network infrastructure.
• Passion for service excellence and continuous improvement
• Strong leadership and team building capabilities

Nice To Haves

• Prior experience with Epic Client System Application (ECSA) preferred.
• Experience with Hyper-V virtualization, and exposure to Azure/cloud technologies.

Responsibilities

• Oversee infrastructure operations, including storage, database administration, and enterprise systems
• Drive improvements and operational efficiencies through leadership and collaboration
• Support virtualization and cloud initiatives, including Hyper-V (VM) and Azure environments.
• Organizational Strategy and Implementation -- Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.
• Fiscal Management -- Effectively uses established processes to ensure accountability for effective operations and resource management.
• Human Resource Management -- Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.
• Excellence in Service and Quality-- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.
• Organizational Leadership -- Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested. Maintains accountability for implementation of requirements of regulatory agencies Serves as liaison to the community Duties and responsibilities as defined by specific department (if applicable)
• PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES: Mission: Together, we inspire your best life by relentlessly caring, learning and innovating. Vision: Leading with love, we courageously commit to a future of healthy people and thriving communities. Values: Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Benefits

• Competitive Benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.
• Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.
• Professional Development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.
• Diversity, Equity & Inclusion: We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.
• Additional Employee Discounts and Perks
• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees