Manager, Technical Product Management

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  Department OverviewThe Manager – Technical Product Manager (TPM) is responsible for the end-to-end ownership, delivery, and evolution of Restaurant Network products with meaningful business impact. This role blends strong product management discipline (vision, roadmap, backlog, release management) with technical depth and people leadership. The Manager TPM leads one or more technical product areas, partners closely with business and engineering stakeholders, and ensures products deliver measurable value through well-planned releases, predictable delivery, and continuous improvement. This role is expected to influence outcomes across teams and challenge assumptions to ensure optimal solutions are delivered.

Requirements

7+ years of experience in Product Management, Technical Product Management, or related roles
Demonstrated experience owning product roadmaps, backlogs, and releases
Strong experience working in product-centric delivery models
Proven ability to influence without authority across engineering, architecture, operations, and business teams
Excellent communication skills with both technical and non-technical stakeholders

Nice To Haves

Experience with network, infrastructure, or platform-based products (e.g., networking, cloud, observability, IT platforms)
Familiarity with enterprise-scale environments and globally distributed products
Experience managing operationally critical products with high availability or reliability requirements

Responsibilities

Own and evolve the product vision, strategy, and multi-year roadmap aligned to business goals, customer needs, and technology strategy.
Partner with business leaders, architects, and engineering teams to assess long-term viability, scalability, and modernization of products.
Balance feature development, technical debt, risk reduction, and operational excellence.
Own and prioritize the product backlog, ensuring work is sequenced by value, risk, and dependencies.
Translate business outcomes into clear epics, features, and acceptance criteria consumable by delivery teams.
Ensure alignment across squads/teams for multi-product or cross-platform initiatives.
Own release planning and execution for assigned products, including: o Release scope definition o Dependency and risk management o Coordination across engineering, operations, and business stakeholders
Maintain a single, transparent release plan mapped to the product roadmap.
Ensure readiness across documentation, communications, deployment, and operational support prior to release.
Continuously improve release quality, predictability, and post-release outcomes through retrospectives and metrics.
Act as the primary product owner and voice of the customer for assigned technology products.
Communicate product vision, roadmap, release plans, and progress to business, technology, and leadership audiences.
Proactively manage risks, escalations, and trade-offs to protect business outcomes.
Lead, coach, and develop Technical Product Managers, Analysts, or supporting roles as applicable.
Establish consistent product management practices, standards, and ways of working across the team.
Foster a culture of customer focus, accountability, and continuous improvement.
Define and track product KPIs (business, operational, and technical) to measure success and inform prioritization.
Use data, customer feedback, and operational insights to drive ongoing optimization and innovation.