Manager, Technical Delivery

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7d • Remote

About The Position

As the Technical Delivery Manager for the Enterprise Asset Management (EAM) team, you are responsible for managing a team of front-line project Implementation Consultants and ensuring they can successfully implement our solutions to meet our customers objectives on time, on budget, within scope and with quality. Job Description: What we are looking for The EAM Technical Delivery Manager role requires a candidate that enjoys working in a fast-paced environment who can collaborate with other areas of the Trapeze business. Developing talent will be one of your primary focuses to drive growth in our business and foster a high performing implementation team. As the Technical Delivery Manager, you will be tasked with managing the team’s capacity, supporting the team to ensure they have the resources and tools to successfully implement our solutions, monitor and report on monthly Delivery revenue, support sales and implement process improvements designed to increase delivery efficiency and quality.

Requirements

• A bachelor’s degree in business, planning, engineering, or other technical disciplines.
• A minimum of five (5) years of experience in software solution delivery.
• A minimum of three (3) years of experience in people management.
• Strong leadership, mentorship, critical thinking, and problem-solving skills are required.
• A demonstrated ability to lead a team through organizational change management is essential.
• A comprehensive understanding of agile, waterfall, and hybrid project delivery methodologies and scope management is critical.
• Strong written, verbal and presentation skills.
• The ability to effectively manage customers or internal escalations is required.
• Self-motivational drive and the ability to initiate and manage activities independently and in a team environment.
• Be able to perform effectively in a deadline-oriented work environment and to successfully execute many tasks simultaneously.

Nice To Haves

• Preferred experience in an implementation or consulting role.
• Preferred experience with EAM, ERP or similar software solutions.

Responsibilities

• Lead and manage the EAM implementation team to achieve financial, operational, and customer satisfaction targets and metrics.
• Coaching, mentoring, and influencing the team to take proactive action and accountability for their work.
• Create and implement professional development plans to improve the skills of your team.
• Support the preparation of the Quarterly Strategic Review (QSR), report progress to the business, and be accountable for achieving the forecasted results.
• Drive Results and implement process improvements to maximize team efficiency.
• Ensure that best practices are documented and adopted by your team.
• Report on project risks, issues, opportunities, and their associated strategies.
• Ensure the team is optimally allocated to meet project demands by effectively managing team resources.
• Lead, guide, and support your team through project escalations.
• Develop a staffing plan for the team designed to support strong yearly growth.
• Work directly with Sales to assist in the development of sales opportunities, Statements of Work and pricing.
• Work closely with Product and Development to identify product solutions to meet customer requirements as well as manage the priority of the Professional Services development queue.
• Conduct annual performance reviews.
• Ability for travel 10-15% within North America.

Benefits

• Benefits: Our plans include coverage options for many of life’s needs and a focus on wellness programs that are right for you.
• Financial Perks: Employee Stock Purchase Plan (20% match on contributions), Company Bonus Plan, Referral Bonus Program, discounts for home/auto insurance, and many more.
• Work from Home!
• Flexibility: Choose working hours that work best for you within the core business hours.
• Tuition Reimbursement: A commitment to continuous improvement and employee development through our Professional Development Program. Tuition fees and books reimbursed at a 100%. (Some restrictions may apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees