Manager, Technical Delivery

Snorkel AI•New York City, NY

About The Position

About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role We are seeking a leader to scale a high-performing team of Technical Delivery Managers (TDMs). This is a role that sits at the heart of our Delivery organization, reporting directly to the Head of Delivery. You’ll be responsible for ensuring the success of our technical delivery function, enabling TDMs to execute projects with rigor, quality, and consistency while also elevating operational strategy. You’ll balance day-to-day project oversight with people leadership, coaching, and long-term capability building. As a player-coach, you’ll manage delivery workflows, mentor TDMs, and partner cross-functionally with research, engineering, product, and customer-facing teams. This is a highly impactful role for someone who thrives at the intersection of execution and strategy, building organizational muscle in a rapidly scaling environment.

Requirements

Experience: 5+ years in technical delivery, operations, or program management, with 3+ years managing people or teams.
Technical acumen: Strong grounding in data systems, analytics, or AI/ML concepts; comfort with SQL, Python, and data workflows is a plus.
Leadership: Proven track record of developing and scaling high-performing teams in a dynamic environment.
Project delivery expertise: Ability to oversee complex, multi-stakeholder technical projects from start to finish.
Communication skills: Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences.
Business acumen: Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities.
Mindset: Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed.

Nice To Haves

Experience working in data, AI/ML, or enterprise SaaS environments.
Exposure to customer-facing delivery or field operations.

Responsibilities

Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality.
Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects.
Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication.
Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities.
Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals.
Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting.
Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success.
Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact.