Uptime - Manager, Technical Assistance PDCA
About The Position
The Uptime Assist Technical Assistance PDCA Manager leads an integral part of the Uptime Assist team, dedicated to reducing drivers of high duration repair orders resulting from high duration technical assistance. In this position, you will lead the technical quarterbacks in identifying and quantifying issues and collaborating cross-functionally with data-driven story telling to implement actions that reduce technical assistance duration. This role will require cross-functional collaboration to escalate, deep dive, and resolve customer facing issues. The person in this role will lead regularly scheduled meetings, workshops, and report outs across several organizations.
Responsibilities
- leading the technical quarterbacks in identifying and quantifying issues
- collaborating cross-functionally with data-driven story telling to implement actions that reduce technical assistance duration
- cross-functional collaboration to escalate, deep dive, and resolve customer facing issues
- lead regularly scheduled meetings, workshops, and report outs across several organizations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
