Manager, Technical Ad Operations

Roku•New York, NY

37d•$141,000 - $170,000

About The Position

We are seeking a Manager, Technical Operations (Advertising) to lead a Solutions Engineering team focused on supporting data, measurement, and custom native and interactive ad executions across Roku's advertising platform. You will lead the team's cross-functional partnership with Product to operationalize new measurement, data, and custom native/interactive advertising features-owning end-to-end readiness (requirements, workflows, tooling, QA, SLAs, rollout) and establishing scalable processes to deliver coordinated, high-quality launches. You will own and evolve escalation paths and drive clear, auditable resolution from intake through fix verification. You will work directly with the functional leads for Engineering and Product Management to align on priorities and resourcing.

Requirements

3+ years of experience leading Technical Operations and/or Solutions Engineering teams
Practical knowledge of clean room platforms and how they enable planning, activation, and measurement use cases in the advertising ecosystem
Experience with vendor certification and governance for measurement partners (approval matrices, pixel validation, exposure feeds, documentation updates, and change control)
Proficiency in SQL and BI/dashboard tools to validate hypotheses and monitor system health; comfortable operationalizing queries and views that accelerate measurement troubleshooting, and prevention
Experience collaborating with Engineering and Product to define requirements for proprietary features and beta programs, including GA criteria that reduce operational overhead
Excellent written and verbal communication skills; a builder's mindset for documentation, training, and playbooks that scale repeatable, high-quality execution across teams

Responsibilities

Lead Technical Operations support for measurement and Roku Clean Room use cases end-to-end, including clear intake criteria, triage, and post-resolution documentation for measurement and data collaboration escalations
Partner with cross-functional teams to define User Acceptance Testing (UAT) and General Availability (GA) criteria for Roku's proprietary native and interactive formats
Manage escalation paths for Roku's internal measurement products, ensuring issues (e.g., report generation failures, campaign visibility issues, impression discrepancies) are triaged and resolved in coordination with Product and Engineering staff
Maintain close alignment with Roku Clean Room and measurement functional leads on prioritization, staffing, and updates; share status and risks across stakeholders regularly
Publish clear operational guides and training (Jira templates, certification checklists, Roku Clean Room workflows, troubleshooting FAQs) to increase self-service and reduce inbound escalations over time
Contribute roadmap input to Product Management leaders, translating operational pain points into feature requests that reduce manual work and improve reliability

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
Our comprehensive benefits include global access to mental health and financial wellness support and resources.
Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

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