Manager System Operations Center

JetBlue Airways Corporation•New York, NY

1d•Onsite

About The Position

The Manager on Duty (MOD) is responsible for the safe, timely, efficient, and courteous management of the System Operations Center (SOC). This includes a fast, easy, and humanistic approach for the on-time departure of each JetBlue flight. The Manager is accountable for the performance of the System Operations Center team, the customers’ and crewmembers’ positive experience, and the professional image of the department. The Manager coordinates across departments to solve operational problems with an emphasis on staying ahead of the airline schedule, anticipating and planning for disruptions and other duties as assigned by the Duty Director, System Operations.

Requirements

High School Diploma or General Education Development (GED) Diploma
Five (5) years of airline experience
Three (3) years of JetBlue Dispatcher, Air Traffic System Controller (ATSC), or System Controller experience and/or three (3) years in an operational leadership role within JetBlue (Manager level or higher)
Available for occasional overnight travel (20%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Bachelor’s degree in Aviation or a related field
Valid Federal Aviation Administration (FAA) Aircraft Dispatch, Airframe & Powerplant (A&P), Air Traffic Control Tower Operator or Pilot certificate
Ten (10) years of airline experience
Project management experience
Application knowledge in: WIPRO TOPS Airline Operations platform or similar system, and disruption management tools
Proficient in Microsoft Office suite
Able to think creatively and to work under pressure in a team environment
Ability to handle highly complex decision-making through the establishment and review of broad/department/business objectives
Excellent verbal and written communication skills as well as strong analytical abilities
Strong leadership skills and interpersonal skills

Responsibilities

Manage the operational resources of the airline to ensure maximum operational performance as measured by the Department of Transportation (DOT) and Customer Experience Metrics
Assess, execute, and communicate operational decisions while ensuring safety, the quality of the “JetBlue Customer experience,” and good economics during decision making
Create, communicate, and execute customer and operational recovery plans during System Disruptions caused by weather, Air Traffic Control (ATC), maintenance or security disruptions
Coordinate cross-departmentally during the daily operation to optimize the system
Special project involvement as directed
Take a significant role in the development of System Operations crewmembers to support engagement, growth, and goal achievement
Other duties as assigned