Manager, Sustainment Program Management

Saab • East Syracuse, NY

20h • Hybrid

About The Position

Saab is seeking a Manager, Sustainment Program Management to provide leadership, vision, and direction for a growing team of Sustainment Program Managers at our Syracuse, New York facility. The Manager will drive effective and efficient remote and on-site support of diverse Saab systems around the world. The ideal candidate must be highly motivated and have significant experience leading teams in a technical environment. Responsibilities include, but are not limited to: Building and improving upon current sustainment support systems and processes, increasing efficiency, and planning for the future growth and support of Saab’s customer base. Managing a team of program managers who support a range of Saab, Inc. programs, products, and customers. Hiring and training new employees while coaching and developing your existing team. Fostering a strong culture of collaboration and customer empathy in your team. Understanding customer roadblocks and pain points and advocating with product management and engineering teams to enhance the customer experience. Using data to identify and drive improvements. Managing the day-to-day operations of a team, ensuring high productivity, efficiency, and both customer and employee satisfaction. Collaborating with other customer facing teams to ensure that your group is meeting the needs of customers, proactively addressing issues as they arise, and managing customer escalations when things sometimes go wrong. Delivering quality service in response to customer requests in a timely and professional manner. Providing guidance and input to proposals. Providing best practices guidance and support for architecting and building customer-specific solutions. Coordinating with company leadership, segment managers, and production Program Managers to prioritize team activities and ensure seamless handoff of program responsibilities. Some travel, both domestic and international.

Requirements

• Bachelor’s degree in Engineering or related discipline.
• Prior defense experience is required.
• Experience managing direct reports desired.
• Experience managing programs desired.
• Experience directing/ influencing colleagues to meet customer expectations and drive results.
• Must be comfortable leading/managing a team with responsibilities that sometimes require action outside of traditional business hours.
• Must be comfortable managing a team of remote and on-site workers.
• Lead effective engagement in customer interactions; ability to effectively present results/content to internal and external customers.
• Demonstrated problem solving, critical thinking, and collaborative skills.
• Strong oral and written communication skills.
• Must hold or be able to obtain U.S. DoD security clearance.
• Must be a U.S. citizen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Responsibilities

• Building and improving upon current sustainment support systems and processes, increasing efficiency, and planning for the future growth and support of Saab’s customer base.
• Managing a team of program managers who support a range of Saab, Inc. programs, products, and customers.
• Hiring and training new employees while coaching and developing your existing team.
• Fostering a strong culture of collaboration and customer empathy in your team.
• Understanding customer roadblocks and pain points and advocating with product management and engineering teams to enhance the customer experience.
• Using data to identify and drive improvements.
• Managing the day-to-day operations of a team, ensuring high productivity, efficiency, and both customer and employee satisfaction.
• Collaborating with other customer facing teams to ensure that your group is meeting the needs of customers, proactively addressing issues as they arise, and managing customer escalations when things sometimes go wrong.
• Delivering quality service in response to customer requests in a timely and professional manner.
• Providing guidance and input to proposals.
• Providing best practices guidance and support for architecting and building customer-specific solutions.
• Coordinating with company leadership, segment managers, and production Program Managers to prioritize team activities and ensure seamless handoff of program responsibilities.
• Some travel, both domestic and international.

Benefits

• Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
• Highlights include:
• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager