Manager, Support Services

FULGENT THERAPEUTICS LLC•Alpharetta, GA

5d•Onsite

About The Position

The Manager, Support Services provides supervision, leadership and coaching for transcription and data entry employees. Responsible for ensuring the department is performing at the level it should be, meeting all goals, and the quality of results being reported are at the appropriate level. This position resolves any professional conflicts. Work with upper management to ensure all policies and procedures are carried out, and that their unit meets all necessary regulatory guidelines.

Requirements

High School diploma or equivalent required; Bachelor’s degree in science preferred
7+ years’ experience in an anatomical pathology laboratory; three to five plus years’ experience in a supervisor capacity required
Educational courses in general medical and general office procedures preferred
Excellent leadership and communication skills.
Ability to lead a fast-paced, metrics driven team.
Maintain a high level of personal accountability, and have sound problem solving skills.
Strong leadership, motivation, and organizational skills.
Ability to thrive in a team and service oriented environment.
Must maintain a professional demeanor in interactions with physicians and lab personnel
Visual acuity (including color discrimination) auditory and skill dexterity to distinguish fine detail.
Must possess ability to sit and/or stand for long periods of time.
Must possess ability to perform repetitive motion.

Responsibilities

Provides supervision, leadership and coaching for Data Entry, Transcription, Report Production, Specimen Processing Supervisor, and Support Services Supervisor
Oversees teammates, allocates, monitors and evaluates work of personnel.
Evaluates quality transcription work, editing and quality check.
Evaluates quality data entry accessioning work and quality check.
Distributes reports within 24/48 hours to include mailing outside referral reports.
Interacts with technical staff and supervisors to resolve challenges that may arise.
Review of quality control records, proficiency testing results, and preventative maintenance records;
Direct observation of performance of instrument maintenance and function checks; assessment of problem solving skills.
Regulates all Quality Assurance (QA)/Quality Inspection (QI)/Quality Control (QC) to ensure laboratory standards and regulations are maintained.
Oversees with the selection, training, mentoring, and performance evaluation of lab team.
Resolves employee relations issues and recommends disciplinary action when required. Initiates disciplinary action when control results exceed defined acceptance limits.
Acts as final point of contact on technical, procedural, and policy questions. Keeps team informed of new processes and general updates.