Manager, Support Services- Food Safety Quality Regulatory

Dairy Queen • Bloomington, MN

68d • Hybrid

About The Position

We have an exciting new opportunity for a Manager, Support Services- Food Safety Quality Regulatory. This role provides leadership and support services for the Research and Development (R&D) Team, with responsibilities spanning nutrition, product quality auditing, project management, and oversight of the R&D test kitchen. The position focuses on driving efficiency through standardized processes, project management and reporting. Additionally, this role ensures regulatory compliance and transparency related to nutrition, allergens, and ingredient disclosures. It also manages daily test kitchen operations including technology support, equipment maintenance, cleanliness, and resource coordination to meet the needs of product developers and quality assurance staff.

Requirements

• B.A. or B.S. Degree in a related field with a minimum of three years of relevant experience
• Project management experience; able to initiate, develop and execute projects
• Should have minimum of three years of experience managing employees.
• Proficient on Microsoft programs; Microsoft Word, Excel and PowerPoint with a strong understanding of personal computers and comfortable learning new software programs
• Must be able to work independently and make decisions; however must also be able to work collaboratively with others and be strong team player
• Strong communication skills, with the ability to articulate in writing, communications to a wide variety of audiences
• Well organized with a high attention to detail and accuracy
• Strong analytical skills
• Excellent written and verbal communication skills
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
• Ability to provide excellent customer service to both internal and external clients
• Ability to travel 20% of the time
• Position requires ability and availability to work in the office as duties require

Nice To Haves

• Ideally has experience working within a franchisor organization, preferably a QSR brand.

Responsibilities

• Lead R&D project management partnering with cross functional teammates, driving timelines and ensuring progress is effectively communicated through regular reporting
• Develop and own process management documentation and training Including but not limited to regulatory compliance, supplier and distributor expectations, workflows, and incident response
• Lead Data-Driven Improvements: Analyze feedback, quality metrics, project data, product testing data and trends to identify issues and areas of opportunity and drive continuous improvement projects
• Oversee nutrition and regulatory policies
• Support and guide inquires from nutritionist related to: nutrition claims, compliance policies, transparency and nutrition testing
• Oversee the implementation of scheduled product sampling
• Support product sampling to product specification
• Monitor data and report on non-conforming results and required enhancements
• Provides critical thought and input to improve DQ quality assurance programs
• Lead reporting on R&D team performance and projects and supplier/distributor performance
• Develops strategies and team & department goals that align with department mission and business goals
• Provides routine coaching and direction to team members to help ensure department and company goals are prioritized and met
• Identifies and implements strategies to generate team member satisfaction and productivity
• Elevates team or project issues to department and company leadership as appropriate
• Provides input to and helps manage department budget
• Oversee lab coordinator who is responsible for day-to-day operations of test kitchen
• Ensure coordinator keeps R&D test kitchens clean, well-organized, and stocked including cleanliness of dishes, utensils, equipment, and lab in general
• Oversee management and placement weekly food and Novelty orders and purchase supplies for labs as needed

Benefits

• Our benefit package supports the well-being of our employees and their families.
• Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Manufacturing
• Number of Employees: 251-500 employees