Manager, Support Operations

Capital One • Richmond, VA

2d

About The Position

Manager, Support Operations An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Managing IT projects or operations teams
• At least 3 years Technical Operations experience
• At least 3 years of experience in People Management
• At least 3 years of experience in IT systems and infrastructure
• At least 3 years experience with desktop platforms and operating systems
• At least 3 years of experience in technical operations or end user technical support

Nice To Haves

• Bachelor’s or Master’s Degree in Business, Information Systems, Computer Science
• 5+ years of experience in People Management
• 5+ years of experience in Project Management (planning, executing, tracking)
• 5+ years of experience with IT systems and infrastructure
• ITIL Certification
• 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED