26-0002 Manager - Support (Closing & Title)

VRM Mortgage Services•Carrollton, TX

About The Position

Ensures accomplishment of team objectives and goals while mitigating risks to the client and to the company. Lead teams: Ensure timely, compliant, and accurate completion of real estate transactions, managing staff, coordinating with client and vendors, reviewing closing documents (like HUDs), resolving issues, and maintaining quality control and customer satisfaction while adhering to all legal regulations. Resolves property title defects to achieve clear, marketable title for smooth transactions, managing workflows, ensuring compliance, coordinating vendors and clients, developing strategy, and communicating with stakeholders to meet deadlines and maintain high-quality clearance. This leadership position focuses on pipeline management, escalations, training, process improvement, and empowering specialists to clear complex title issues efficiently.

Requirements

Bachelor’s degree in real estate or business or minimum of five to ten years of equivalent experience
Three to five years of technical (e.g., Real Estate) and leadership experience in the work of the department preferably in the residential mortgage business and/or financial services
A holistic and detailed understanding of the mortgage industry, policies, rules and regulations, compliance, operating risks, quality control, audit processes, and third party oversight is preferred along with understanding of long-term trends in the mortgage industry and regulations
Knowledge of principles and processes for providing customer service
structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)
Knowledge of business and management principles involved in resource allocation, human resources modeling, leadership techniques, business operation methods, and coordination of people and resources.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
HUD-1 forms, portfolio management, RESPA laws, deed requirements
Closing knowledge
Regulations, state specific codes and documentation requirements for closing of real estate
client specific software
knowledge and understanding of title curative
Regulation, required documentation and codes for title clearance inclusive of curative process and re-conveyance
client specific software (example: Resnet, ivendor, Equator, and HSC HomeSteps)
Speaking: Talking to others to convey information effectively
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Active Learning: Understanding the implications of new information for both current and future problem solving and decision making
Attention to Detail: accomplishes task by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Reading Comprehension : Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Conflict Resolution : Using verbal and nonverbal communication skills to successfully resolve conflicts
Problem Solving: Identifying and working through details of a problem to develop and evaluate options and implement solutions
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Negotiation: Bringing others together and trying to reconcile differences
Service Orientation: Actively looking for ways to help people
Time Management: Managing one's own time and the time of others.
Oral Expression: ability to communicate information and ideas in speaking so others will understand
Oral Comprehension: ability to listen to and understand information and ideas presented through spoken words and sentences
Speech Recognition: ability to identify and understand the speech of another person
Speech Clarity: ability to speak clearly so others can understand
Written Comprehension: ability to read and understand information and ideas presented in writing
Written Expression: ability to communicate information and ideas in writing so others will understand
Inductive Reasoning: the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Deductive Reasoning: ability to apply general rules to specific problems to produce answers that make sense
Problem Sensitivity: ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Nice To Haves

MBA preferred

Responsibilities

People Management Select and lead employees who are responsible for the work of assigned team
Ensure productivity and engagement of the team
Perform people management responsibilities inclusive of HRIS timekeeping, coaching, performance evaluation, and talent/succession planning
Ensure high levels of staff communication, productivity, training, development, recognition, motivation, and commitment within the team
Take initiative to proactively develop, collaborate with appropriate stakeholders, vet, effectively communicate, and execute agreed upon strategies which accomplish the highest priorities of the team
Establish and ensure successful execution of the team’s goals, objectives, and measures which are aligned to achieving departmental objectives
Support the design, maintenance, and implementation of efficient and effective human resource capacity plans
Support the creation of well documented, measurable, and auditable processes/workflows
Provide budget input, as requested
Understand and maintain team costs within budgeted guidelines
Ensure the design and implementation of programs, policies, processes, and procedures which enhance reputational, financial, and operational risk mitigation and/or revenue generation
Ensure efficient, effective, and accurate team task completion
Handle issues escalated by team leads and/or members within the scope of authority provided by the Senior Manager and/or Director
Escalate issues and provide recommendations for problems outside the scope of authority provided by the Senior Manager and/or Director
Provide task approvals within the scope of authority provided by the Senior Manager and/or Director
Proactively identify, analyze, collaborate with appropriate internal and external stakeholders to ensure clear definition of problems, and make recommendations to resolve problems
Ensure service excellence
Support with business development as requested
Ensure the creation, review, and maintenance of desktop procedures, processes, policies, data changes, and other operational matters
Ensure compliance with applicable laws, regulations, rules, policies and procedures
Ensure continuous and proactive improvement of processes and make recommendations to automate where appropriate
Ensure the creation of and provide routine and trend reports (e.g., exception reporting) as requested
Other functions, duties, and tasks as assigned
Management retains the discretion to add to or change the duties of the position at any time.