Manager, Suite Services

Seattle Sounders • Renton, WA

9d • $72,800 - $87,360 • Hybrid

About The Position

The Manager, Suite Service plays a key role in delivering a first-class premium experience for all suite accounts of Sounders FC. This role manages the day-to-day account relationships, suite inventory, and operational processes tied to all Sounders FC Season Leased Suites. The ideal candidate is an exceptional communicator, and solution oriented with a strong service acumen who thrives in a fast-paced, event-driven environment. This role needs to be passionate about creating memorable experiences for our most valued members and fans.

Requirements

• Bachelor’s degree in Business, Sports Management, Hospitality, or related field preferred.
• 4+ years of experience in premium service, account management, or corporate hospitality, ideally within professional sports.
• Strong communication and interpersonal skills with a passion for relationship building.
• Exceptional organizational and problem-solving abilities with attention to detail.
• Comfortable working across multiple teams and managing competing priorities in a high-volume, event-based environment.
• Proficiency in CRM systems (Salesforce preferred), ticketing software, and Microsoft Office Suite is preferred.
• This role requires regular on-site presence at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to facilitate own local travel to events in the greater Seattle region.
• Must reside within Washington state upon date of hire.
• Must be eligible to work in the US without sponsorship.
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

Responsibilities

• Serve as the primary day-to-day contact for suite owners and coordinators, including both corporate and individual accounts, providing personalized, consistent, and proactive service year-round.
• Execute suite renewals for expiring suite contracts, including negotiation, proposal creation, and recap of redeemed benefits.
• Manage and track fulfillment of contractual elements in collaboration with Corporate Partnerships and Premium Sales teams.
• Support suite owners in planning and executing gameday experiences, fulfilling ticketing needs, suite catering coordination, and guest communications.
• Collaborate with VP of Membership & Premium Service to build and launch a touchpoint campaign each season, ensuring that mutually beneficial relationships are developed and deepened with all suite contacts.
• Manage suite processes such as invoicing, inventory management, deal sheet creation and tracking, selling additional tournaments, playoffs, etc.
• Maintain high standards of responsiveness and hospitality to strengthen member relationships, drive retention and create opportunities for new sales.
• Coordinate with Ticket Operations to ensure accurate suite ticket distribution and pricing for all events.
• Partner with Levy (food and beverage partner) and Stadium Operations teams to ensure suites are properly serviced and event-ready.
• Manage the relationship between suite guests and Levy (food and beverage partner) to ensure guest satisfaction and operational excellence
• Act as the liaison between Premium Service, Ticketing and Corporate Partnerships on key milestones and planning.
• Collaborate with Corporate Partnerships regularly to manage partner-owned suite entitlements, gameday activations, and hospitality events to ensure alignment, fulfillment and opportunities.
• Partner with Corporate Partnerships and Fan Engagement to enhance suite holder experiences through exclusive events and matchday touchpoints.
• Identify opportunities for service innovation and process improvements that enhance the suite experience.
• Utilize CRM to ensure account information is accurate, contract elements are documented and fulfilled, and member profiles are complete and up to date.
• Partner with Sales Managers and Premium Sales team to facilitate matchday needs and fulfillment for suite rental accounts.
• A commitment to providing world-class service and representing the Seattle Sounders FC brand with professionalism and enthusiasm.

Benefits

• Healthcare plans with 100% employer sponsored premiums for employees and dependents.
• Generous PTO plan that includes unlimited paid vacation, and offseason time off to support employee health and well-being.
• 401k retirement plan matching
• Gender-neutral parental leave program offering 12-16 weeks of paid leave for new parents.
• Discounts on Sounders FC products, merchandise and with Sounders FC Partners
• Complimentary tickets to Sounders FC and Tacoma Defiance matches
• Volunteer opportunities in the Seattle community offered in support of social impact and RAVE Foundation initiatives.
• Growth opportunities, employee learning and development programs to support professional and personal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees