Suite Attendant

MSG Entertainment Holdings • New York City, NY

9d • Onsite

About The Position

Who are we hiring? During events, the Suite Attendant provides food & beverage service as well as overall hospitality to guests in Suites.  This individual also assists with general and event-related questions while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience. What will you do? Set up assigned suites prior to event, maintain cleanliness of space during event, and clean up suites at event conclusion; report any maintenance issues in a timely fashion. Take accurate food and beverage orders, set up product upon delivery and prepare beverages as requested. Maintain presence in suite during event and address any guest questions or concerns, escalating to Supervisor as needed. Knowledge and execution utilizing suite POS technology Handle credit card and suite billing transactions, ensuring charges are accurate and all billing instructions have been followed. Ensure all disposables, beverages and F&B service equipment are up to par/functional both pre and post-event. Position could be assigned to another area within Premium, as per Local 100 contract and call sheet order. Address and guest questions or concerns, escalating to Supervisor as needed.

Requirements

• Previous Food & Beverage experience in a front of house role within a high-end restaurant, hotel or arena/stadium Suites environment
• Extensive Food & Beverage product knowledge
• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications
• Must take and pass TAM (Techniques of Alcohol Management) Nevada training class and adhere to TEAM training guidelines
• Proven ability to listen, understand and communicate effectively and to follow written instructions with precision
• Passion for guest service and ability to prioritize multiple tasks in a fast-paced environment
• Experience using POS system
• Must be of legal age to serve alcohol
• Ability to walk/stand for the duration of the shift
• Ability to lift/carry up to 50 lbs
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment

Responsibilities

• Set up assigned suites prior to event, maintain cleanliness of space during event, and clean up suites at event conclusion
• Report any maintenance issues in a timely fashion
• Take accurate food and beverage orders, set up product upon delivery and prepare beverages as requested
• Maintain presence in suite during event and address any guest questions or concerns, escalating to Supervisor as needed
• Knowledge and execution utilizing suite POS technology
• Handle credit card and suite billing transactions, ensuring charges are accurate and all billing instructions have been followed
• Ensure all disposables, beverages and F&B service equipment are up to par/functional both pre and post-event
• Position could be assigned to another area within Premium, as per Local 100 contract and call sheet order
• Address and guest questions or concerns, escalating to Supervisor as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed