Manager, Study Delivery Resource Management (SDRM)

Amgen • Thousand Oaks, CA

1d

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Manager, Study Delivery Resource Management (SDRM) What you will do In this vital role, you will support end-to-end study delivery resourcing across clinical programs and countries. Reporting to a Senior Manager, SDRM, you will contribute to forecasting, recruitment, resource allocation, deployment, and Full-Service Provider (FSP) oversight, ensuring alignment with program priorities and operational needs.

Requirements

• Doctorate degree OR Master’s degree and 2 years of clinical execution experience OR Bachelor’s degree and 4 years of clinical execution experience OR Associate’s degree and 8 years of clinical execution experience OR High school diploma / GED and 10 years of clinical execution experience.

Nice To Haves

• 5+ years of experience in the life sciences industry, including 3+ years of biopharmaceutical clinical research experience.
• Understanding of clinical trial processes and operations.
• Experience working with or overseeing external vendors and service providers.
• Strong analytical, communication, and stakeholder management skills.
• Experience collaborating across global, cross-functional teams.

Responsibilities

• Data Analysis & Reporting Develop, maintain, and continuously improve reusable, automated reports and dashboards to track resource capacity, utilisation, and allocation trends. Leverage AI, analytics, and visualisation tools to identify patterns, predict resourcing needs, and flag potential risks orinefficiencies. Summarise analysis into concise, actionable insights, enabling quick and informed decision-making.
• Resource Allocation Serve as the single point of accountability for managing resource allocations at a program level. Effectively prioritize allocation of resources, when competing demands arise (collaborating with key stakeholders to make an informed decision and communicating challenges with context and transparency). Continually horizon scan and collaborate closely with SDRM colleagues to manage upcoming resourcing risks &challenges. Manage complex or sensitive allocation situations diplomatically, ensuring alignment and maintaining trust with stakeholders.
• Recruitment & Onboarding Partner with HR and Talent Acquisition to manage the hiring process Support the development of hiring plans and analysis.
• Full-Service Provider Oversight & Collaboration Manage Work Request Forms and the associated process. Manage the FSP quality oversight process. Support FSP FMT meetings through the analysis of performance measures and quality control checks. Partner with our full-service provider (FSPs) to ensure we fulfill program teams’ complex and evolving resourcing needs.
• Stakeholder Engagement & Relationship Management Build strong, collaborative, supportive relationships with SDRM colleagues, communicating proactively and effectively to manage multiple interdependent deliverables. Serve as a trusted partner to Program & Country Resource Points of Contact Build strong, collaborative relationships with FSP partners to foster trust, alignment, and shared goals.
• Process Improvement Support continuous improvement in resource management processes, tools, and systems (leveraging AI where appropriate) Contribute to the development of playbooks, training programs, and knowledge-sharing platforms.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED