Manager, Student Financial Services

CSU Careers • Long Beach, CA

18h

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary Under the general direction of the Director, the Student Financial Services Manager provides strategic and operational leadership for the Disbursements, University Collections, and Federal Trust Student Aid Accounting departments. The position also oversees key service areas, as needed, including Student Account Services and Cashiering departments. The Manager is responsible for ensuring the integrity, accuracy, and efficiency of all student financial operations, while fostering compliance with federal, state, and university regulations. In addition, this role leads the enhancement, integration, and implementation of financial systems and technologies to streamline processes, improve service delivery, and support the university’s fiscal and student success goals.

Requirements

• The ideal candidate will possess strong interpersonal and communication skills to foster cooperative working relationships and ensure departmental and Student Financial Services success.
• They will demonstrate expertise in customer service principles, providing guidance and training to staff for high-quality service to students, faculty, and staff.
• This individual will effectively manage the workload of Disbursements, University Collections, and Federal Trust Student Aid Accounting, while overseeing departmental personnel and integrating diverse demands.
• A thorough knowledge of state and federal financial aid regulations, financial record-keeping methods, and generally accepted accounting principles is essential, along with advanced skills in analyzing complex issues related to automated financial systems and PC software.
• The candidate will excel in data evaluation and interpretation to develop sound recommendations and will have the ability to assess operational needs and create procedures that meet departmental, state, and federal requirements.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
• Equivalent to a bachelor's degree in a related field and a minimum of five years of related experience required (progressively responsible supervisory experience in fiscal management in a medium or large size accounting or higher education organization working in a highly automated financial operation).

Nice To Haves

• Experience in higher education, PeopleSoft ERP, and Transact Campus Payments systems is preferred.
• Experience in higher education with a financial aid background is strongly preferred.

Responsibilities

• Responsibility for the management and oversight of Disbursements, University Collections, and Federal Trust Student Aid Accounting departments operations and functions along with overseeing other service areas, as needed, including Student Account Services and Cashiering departments.
• Involvement in the implementation of new functionality and upgrades related to the student and financial systems.
• Provides support to the office through additional duties and responsibilities as assigned.

Benefits

• Comprehensive Health Coverage : A variety of medical, dental, and vision plans to suit your needs.
• Retirement Plans : Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
• Educational Benefits : Tuition fee waivers for employees and eligible dependents.
• Employee Assistance Program (EAP) : Confidential counseling and support services for employees and their families.
• Additional Perks : Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees